Customer Service
Who Gets the Best Service on Airlines?
Which passengers get the best service on airlines? Can it depend on ethnicity, gender, language? […]
Customer Service
Customer Service
Hertz Overbooking: Why Hertz Must Die
Last week Hertz Global Holdings, Inc. lowered their guidance on their financial estimates for the […]
Customer Service
How to Complain to a Hotel
How do you complain to a hotel to remedy a room problem or service […]
Customer Service
United Economy Plus Refund and Goodwill Miles for Downgrade
Get an United Economy Plus refund and possible goodwill MileagePlus miles if you pay […]
Customer Service
Does Twitter Work for Customer Service?
Does Twitter actually work for customer service? Certainly, sometimes it works beautifully. Ben Schlappig, in […]