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JetBlue is Eliminating Change Fees, bringing it in line with Alaska Airlines, American Airlines, Delta, Hawaiian, and United Airlines, Which Have Ended Change Fees. There are also several other updates, which we'll break down below.
Good News
No Change Fees Until Day of Travel
During the pandemic, through 3/31/21, there are no fees to change your ticket. Now, JetBlue has made that a permanent change, with Blue, Blue Plus and Mint tickets bought 4/1/21 or after also able to be changes for free up until the day prior to travel.
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Day of Travel Change Fee: $75
Even for same day flight switches, Blue, Blue Plus and Mint tickets will only incur a $75 fee, without paying a fare difference.
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Free Cancellation (But Refund is Back to Travel Bank, Not to Credit Card)
Blue, Blue Plus and Mint tickets are also able to be cancelled for no fee, although note that, as currently, the refund is to one's JetBlue Travel Bank, where the funds are valid for one year. If JetBlue cancels or significantly changes the timing of your flight, only then can you request a refund back to your original payment card.
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Blue Basic Economy: $100-$200 to Change
Previously, JetBlue's Blue Basic fares, the equivalent of Basic Economy, were non-refundable and non-changeable. Currently, as a result of the pandemic, until 3/31/21 even these fares are able to be changed for free. Fortunately, even Blue Basic fares booked from 4/1/21 can be changed, although for a fee: $100 for domestic and Caribbean, Mexico and Central America tickets, $200 for international tickets (this will apply once JetBlue flies to London).
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Guaranteed Space for Carry-on or $25 Travel Bank Credit
All passengers on Blue, Blue Plus and Mint tickets are guaranteed space for their carry-on bag, or they'll receive a $25 Travel Bank credit.
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Bad News
Blue Basic Economy Passengers Can't Bring a Carry-On
For all JetBlue Blue Basic tickets booked on 2/25/21 or later, for travel 7/20/21 or later, only a personal item that fits under the seat in front of the passenger may be brought on board. Any larger carry-on will incur a fee of $65 and will be checked. The only exemptions to this policy, for Blue Basic tickets, are:
- Mosaic members
- Travelers combining a Blue Basic fare with an Even More Space seat
- Active military members
- Unaccompanied minors
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