Hotel Review: Park Hyatt Siem Reap

Review-Park Hyatt Siem Reap

 

This Park Hyatt Siem Reap Review is part of a trip report including Asiana First Class and luxury resorts and dining in northern Thailand and Cambodia. For the previous posts, please see:

SWISS Lounge JFK Terminal 4 Review

Review: Asiana First Class Suite NYC JFK to Seoul ICN

Park Hyatt Seoul Review

Review: Cornerstone Restaurant, Park Hyatt Seoul

Lounge Review: Asiana Business Class Lounge Seoul Incheon

Asiana Business Class A330 Review

Review: Novotel Bangkok Airport Hotel Suite

Review: Anantara Golden Triangle Elephant Camp and Resort

Anantara Golden Triangle Sala Mae Nam Restaurant Review and Menu

Mahout Experience at Anantara Golden Triangle Elephant Camp

Dining By Design at Anantara Golden Triangle Elephant Camp

We had 5 nights in Siem Reap, so we decided to split them to spend the first two at the Park Hyatt Siem Reap, and the next 3 at Amansara, review forthcoming.

The Park Hyatt Siem Reap is a Virtuoso hotel, so TravelSort Clients receive these benefits when booking a qualifying rate:

  • Upgrade at time of booking, subject to availability
  • Daily full breakfast, for up to two in room guests, served in restaurant
  • One time complimentary set menu “Taste of Cambodia” – dinner for two per room at The Dining Room, excluding all beverages
  • Welcome drink, cold towels and jasmine garland on arrival
  • Early check-in/late check-out, subject to availability

Park Hyatt Siem Reap Review - Concierge Desk and Reception


Park Hyatt Siem Reap Location, Lobby and Check-In

The Park Hyatt Siem Reap is located in downtown Siem Reap at Sivutha Boulevard, about a 15 minute drive from Siem Reap Airport (REP) and about a 10 minute drive to Angkor Wat. It's the former Hotel de la Paix, redesigned in modern art deco style by Bill Bensley, the architect behind the Four Seasons Koh Samui and the landscape design of many other resorts around Asia. 

We arrived at night, after our son's normal bedtime, so were anxious to get him to bed. Unfortunately the staff, while friendly, didn't seem to be in any hurry to check us in, although there were no other guests occupying them. We were seated in The Living Room area, and asked what kind of welcome drink we'd like, but we just wanted to get our keys and get to our room.

Park Hyatt Siem Reap Review - The Living Room


After some urging, we did finally get our room keys and get upstairs to our room. I have Hyatt Platinum status via the Hyatt Visa, so we had kindly been upgraded to a Park Deluxe Room.

 

Park Deluxe Room

Our Park Deluxe Room had no view to speak of–just over the rooftops:

View from Park Deluxe Room, Park Hyatt Siem Reap Review


But what I did like about our room was the high ceilings, thanks to being on the top floor:

Park Hyatt Siem Reap Review - High Ceilings of Park Deluxe Room


Although one large room, there was an island in the middle of the room with the TV, which partially separated the bedroom from the living area. In the bedroom side was a king bed, which was comfortable and adorned above the headboard with Khmer influenced art.

Park Deluxe Room, Park Hyatt Siem Reap Review

 

The living area couch was on the narrow side, but ended up being fine as a bed for our son, once housekeeping brought some linens and an extra pillow. It's a good thing this worked out, since no rollaways are allowed in any of the rooms.

Park Hyatt Siem Reap Review - Living Area of Park Deluxe Room

 

The marble bathroom featured his and hers sinks, which I always appreciate:

Bathroom, Park Deluxe Room, Park Hyatt Siem Reap

 

There were also a variety of toiletries such as toothbrush kits, mouthwash and moisturizer, similar to many good hotels in Asia.

Park Hyatt Siem Reap Review - Toiletries

 

A glass enclosed shower and separate soaking bath were other pluses:

Marble Bathroom, Park Hyatt Siem Reap Review

 

I wasn't so impressed with the June Jacobs bath products, however. Couldn't Hyatt have sourced some nice locally made bath products or provided a higher quality branded product instead of sending mediocre June Jacobs products halfway around the world?

June Jacobs Bath Products, Park Hyatt Siem Reap

 

The in-room Nespresso machine was a nice touch, but clearly not a good pairing with the marble, since there were coffee stains all over the marble counter.

Nespresso Machine and Coffee Stains, Park Hyatt Siem Reap

 

Of course the munchkin wanted to know what was in the canister, and sure enough, there were some Khmer ginger cookies. Funny how kids always manage to zero in on the free cookies!

Khmer Ginger Cookies, Park Hyatt Siem Reap

 

There was also a fruit welcome amenity of rambutans, which I'm sure would be popular with many, and did look very cool and exotic. I've never cared for lychee, however, which are similar, so they remained untouched.

Rambutan Welcome Amenity, Park Hyatt Siem Reap Review


Outdoor Swimming Pools

A nice feature for both couples and families is the outdoor pool, or more precisely, two outdoor pools at the Park Hyatt Siem Reap. The larger pool, which has both a covered shaded section and an outdoor area, is reachable via the second floor. Get off the elevator, turn left, and head down the hallway past all of the guest rooms until you exit to the pool deck. Given how much sun you're likely to get while visiting the Angkor temples, it's good to have the shaded section.

Park Hyatt Siem Reap Review - Shaded Area of Pool

 

That said, if you want the sun, there's also a section open to the outdoors:

Park Hyatt Siem Reap Review - Outdoor Pool

 

There's also a second, smaller pool just off the courtyard area that I never saw anyone using, so if you're there solo or as a couple and are annoyed by kids in the larger pool, just head over to that one, as it's likely to be quiet. 

Review-Park Hyatt Siem Reap

 

Park Hyatt Siem Reap Breakfast

Our first morning we were up early in order to go visit the Beng Mealea temple, so we just grabbed a few things at the Glasshouse, but our second morning we had time to try the buffet breakfast. We were seated in a nice little alcove:

The Dining Room, Park Hyatt Siem Reap


If you book with Virtuoso or if you're a Hyatt Diamond member breakfast for two is complimentary, including hot items off the menu which are cooked to order. Of the hot items, my husband and son liked the omelet, but the pancakes were impressively awful–leaden lumps. 

Park Hyatt Siem Reap Review - Breakfast Omelet

Leaden Pancakes, Park Hyatt Siem Reap Breakfast


We were asked if we wanted some juice, and I enjoyed the fresh squeezed orange juice, which was tangy, somewhat like tangerine juice, even though the munchkin made a face and said it was too sour for him.

Orange Juice and Cappuccino, Park Hyatt Siem Reap Breakfast

 

The buffet section featured a nice fruit section–I was especially happy to see fresh passionfruit:

Park Hyatt Siem Reap Breakfast Buffet - Fruits

 

A variety of cereals and granolas was also on offer:

Cereals, Park Hyatt Siem Reap Breakfast

 

And there were a number of pastries and breads. It's hard for them to remain flaky very long in the humidity, but the mango danish were quite tasty.

Breakfast Buffet Breads and Pastries, Park Hyatt Siem Reap

 

We also enjoyed some smoked salmon, which seemed to be a popular item, given how depleted it was even before we took any:

Smoked Salmon and Ham, Park Hyatt Siem Reap

 

The Verdict

The Park Hyatt Siem Reap is in keeping with much of the Park Hyatt brand and design, with its modern flair and nicely designed rooms. The bath products should really be changed, since I don't know of a single other Park Hyatt that uses the June Jacobs toiletries, while the Park Hyatt Seoul uses Aesops and the U.S. Park Hyatts use Le Labo. Stains in our room's marble countertop indicate rooms may not age well either. Staff were friendly if somewhat disorganized, and breakfast was good, apart from the pancakes. 

If you've stayed at the Park Hyatt Siem Reap, what was your experience?

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Disclosure: I used points + cash for our stay, and paid the cash portion using discounted Hyatt gift checks.

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