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The Coronavirus from China Has Many Travelers Rethinking Their Travel Plans to or through Chinese airports. Here are the airline travel waiver policies that are current as of 1/28/20. As always, double check the prevailing travel waiver policy directly with the airline that issued your tickets, and contact the airline directly to change or cancel if you purchased your ticket from the airline, or contact the company or agency you purchased flights from.
Air Canada
Affected Airports: PEK, PVG
Tickets Issued On or Before: 1/28/20
Impacted Travel Dates: January 24 – February 29, 2020
New Travel Must Be: By April 15, 2020
Refund Allowed: Depends on original ticket; for non-refundable tickets, no
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Air China
Affected Airports: All
Tickets Issued On or Before: 1/23/20
Impacted Travel Dates: All dates from January 1, 2020 onwards
New Travel Must Be: N/A: Free Refund
Refund Allowed: Yes
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American Airlines
Affected Airports: CTU, PEK, PVG, SHA, TSN
Tickets Issued On or Before: 1/24/20
Impacted Travel Dates: January 24, 2020 – February 29, 2020
New Travel Must Be: January 24, 2020 – March 31, 2020
Refund Allowed: No, except for cancelled flights or 60+ minute delay
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British Airways
Affected Airports: All China airports, including Hong Kong HKG
Tickets Issued On or Before: 1/28/20
Impacted Travel Dates: 25 January – 23 February 2020
New Travel Must Be: Within ticket validity
Refund Allowed: Yes
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Cathay Pacific
Affected Airports: All Mainland China airports
Tickets Issued On or Before: 1/28/20
Impacted Travel Dates: 28 January 2020 to 31 March 2020
New Travel Must Be: By May 31, 2020
Refund Allowed: Yes, but no show passengers not eligible for cancellation/refund waiver
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Delta Airlines
Affected Airports: PEK, PVG
Tickets Issued On or Before: 1/27/20
Impacted Travel Dates: January 24 – February 29, 2020
New Travel Must Be: By March 31, 2020
Refund Allowed: Yes, if a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable
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Lufthansa
Affected Travel: Between Europe and all mainland China airports (excludes Hong Kong HKG and Macau MFM)
Tickets Issued On or Before: 1/23/20
Impacted Travel Dates: January 24 – February 23, 2020
New Travel Must Be: By September 30, 2020
Refund Allowed: Yes
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Qatar Airways
Affected Airports: PEK, CTU, CKG, CAN, HGH, PVG
Tickets Issued On or Before: 1/27/20
Impacted Travel Dates: January 23 – February 29, 2020
New Travel Must Be: Within 90 days of original travel dates
Refund Allowed: Yes
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Singapore Airlines
Affected Airports: All mainland China airports
Tickets Issued On or Before: 1/28/20
Impacted Travel Dates: January 24 – February 29, 2020
New Travel Must Be: By May 31, 2020
Refund Allowed: Yes
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United Airlines
Affected Airports: PEK, CTU, PVG
Tickets Issued On or Before: 1/23/20
Impacted Travel Dates: January 24 – February 29, 2020
New Travel Must Be: By March 31, 2020
Refund Allowed: Yes
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Do you plan to change upcoming travel to or through China, in view of the coronavirus outbreak?
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