Hotel Review: Park Hyatt Siem Reap

This Park Hyatt Siem Reap Review is part of a trip report including Asiana First Class and luxury resorts and dining in northern Thailand and Cambodia. For the previous posts, please see:

We had 5 nights in Siem Reap, so we decided to split them to spend the first two at the Park Hyatt Siem Reap, and the next 3 at Amansara, review forthcoming.

The Park Hyatt Siem Reap is a Virtuoso hotel, so TravelSort Clients receive these benefits when booking a qualifying rate:

Upgrade at time of booking, subject to availability
Daily full breakfast, for up to two in room guests, served in restaurant
One time complimentary set menu “Taste of Cambodia” – dinner for two per room at The Dining Room, excluding all beverages
Welcome drink, cold towels and jasmine garland on arrival
Early check-in/late check-out, subject to availability

Park Hyatt Siem Reap Location, Lobby and Check-In

The Park Hyatt Siem Reap is located in downtown Siem Reap at Sivutha Boulevard, about a 15 minute drive from Siem Reap Airport (REP) and about a 10 minute drive to Angkor Wat. It's the former Hotel de la Paix, redesigned in modern art deco style by Bill Bensley, the architect behind the Four Seasons Koh Samui and the landscape design of many other resorts around Asia.

We arrived at night, after our son's normal bedtime, so were anxious to get him to bed. Unfortunately the staff, while friendly, didn't seem to be in any hurry to check us in, although there were no other guests occupying them. We were seated in The Living Room area, and asked what kind of welcome drink we'd like, but we just wanted to get our keys and get to our room.

After some urging, we did finally get our room keys and get upstairs to our room. I have Hyatt Platinum status via the Hyatt Visa, so we had kindly been upgraded to a Park Deluxe Room.

Park Deluxe Room

Our Park Deluxe Room had no view to speak of–just over the rooftops:

But what I did like about our room was the high ceilings, thanks to being on the top floor:

Although one large room, there was an island in the middle of the room with the TV, which partially separated the bedroom from the living area. In the bedroom side was a king bed, which was comfortable and adorned above the headboard with Khmer influenced art.

The living area couch was on the narrow side, but ended up being fine as a bed for our son, once housekeeping brought some linens and an extra pillow. It's a good thing this worked out, since no rollaways are allowed in any of the rooms.

The marble bathroom featured his and hers sinks, which I always appreciate:

There were also a variety of toiletries such as toothbrush kits, mouthwash and moisturizer, similar to many good hotels in Asia.

A glass enclosed shower and separate soaking bath were other pluses:

I wasn't so impressed with the June Jacobs bath products, however. Couldn't Hyatt have sourced some nice locally made bath products or provided a higher quality branded product instead of sending mediocre June Jacobs products halfway around the world?

The in-room Nespresso machine was a nice touch, but clearly not a good pairing with the marble, since there were coffee stains all over the marble counter.

Of course the munchkin wanted to know what was in the canister, and sure enough, there were some Khmer ginger cookies. Funny how kids always manage to zero in on the free cookies!

There was also a fruit welcome amenity of rambutans, which I'm sure would be popular with many, and did look very cool and exotic. I've never cared for lychee, however, which are similar, so they remained untouched.

Outdoor Swimming Pools

A nice feature for both couples and families is the outdoor pool, or more precisely, two outdoor pools at the Park Hyatt Siem Reap. The larger pool, which has both a covered shaded section and an outdoor area, is reachable via the second floor. Get off the elevator, turn left, and head down the hallway past all of the guest rooms until you exit to the pool deck. Given how much sun you're likely to get while visiting the Angkor temples, it's good to have the shaded section.

That said, if you want the sun, there's also a section open to the outdoors:

There's also a second, smaller pool just off the courtyard area that I never saw anyone using, so if you're there solo or as a couple and are annoyed by kids in the larger pool, just head over to that one, as it's likely to be quiet.

Park Hyatt Siem Reap Breakfast

Our first morning we were up early in order to go visit the Beng Mealea temple, so we just grabbed a few things at the Glasshouse, but our second morning we had time to try the buffet breakfast. We were seated in a nice little alcove:

If you book with Virtuoso or if you're a Hyatt Diamond member breakfast for two is complimentary, including hot items off the menu which are cooked to order. Of the hot items, my husband and son liked the omelet, but the pancakes were impressively awful–leaden lumps.

We were asked if we wanted some juice, and I enjoyed the fresh squeezed orange juice, which was tangy, somewhat like tangerine juice, even though the munchkin made a face and said it was too sour for him.

The buffet section featured a nice fruit section–I was especially happy to see fresh passionfruit:

A variety of cereals and granolas was also on offer:

And there were a number of pastries and breads. It's hard for them to remain flaky very long in the humidity, but the mango danish were quite tasty.

We also enjoyed some smoked salmon, which seemed to be a popular item, given how depleted it was even before we took any:

The Verdict

The Park Hyatt Siem Reap is in keeping with much of the Park Hyatt brand and design, with its modern flair and nicely designed rooms. The bath products should really be changed, since I don't know of a single other Park Hyatt that uses the June Jacobs toiletries, while the Park Hyatt Seoul uses Aesops and the U.S. Park Hyatts use Le Labo. Stains in our room's marble countertop indicate rooms may not age well either. Staff were friendly if somewhat disorganized, and breakfast was good, apart from the pancakes.

If you've stayed at the Park Hyatt Siem Reap, what was your experience?

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Disclosure: I used points + cash for our stay, and paid the cash portion using discounted Hyatt gift checks.

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