Review: Novotel Bangkok Suvarnabhumi Airport Hotel

Review: Novotel Bangkok Suvarnabhumi Airport Executive Premier King Room

 

This Novotel Bangkok Suvarnabhumi Airport review is part of a trip report including Singapore Suites, Cathay Pacific First Class, Emirates First Class, Asiana First Class and luxury resorts and dining in Southeast Asia. For the previous posts, please see:

Virgin Atlantic Clubhouse JFK

Singapore Suites A380 Review: New York JFK to Frankfurt

Review: Lufthansa Senator Lounge Frankfurt

Singapore Suites A380 Review: Frankfurt to Singapore

Singapore Airlines Private Room Lounge Review

Cathay Pacific First Class Review NYC JFK to Hong Kong

Singapore Suites A380 Review: Singapore to Hong Kong

Review: Grand Hyatt Hong Kong Club Harbour View Room

Tin Lung Heen Hong Kong Dim Sum Review

Review: Grand Club Lounge, Grand Hyatt Hong Kong

Emirates First Class A380 Review: Hong Kong to Bangkok

 

Novotel Bangkok Suvarnabhumi Airport Location, Lobby and Check-In

The Novotel Bangkok Suvarnabhumi Airport is conveniently attached to the Bangkok Airport, if you know how to get to it. Unfortunately, I didn't find the tunnel that leads to it to be well signed at all, so I ended up taking a longer route through the parking garage and across the street.

Given how hot and humid Bangkok is, I was relieved to reach the lobby's air conditioning. I was rushing the next morning, so only have this photo of the lobby at night:

Review: Novotel Bangkok Suvarnabhumi Airport - Lobby at Night

 

My Emirates flight arrived late, after 11pm, so I thought that perhaps I'd avoid a long wait to check-in. No dice–even though there were only a few other guests ahead of me, I don't think I've ever seen such a slow, inefficient check-in process. So frustrating, when all you want to do is collect your room key and get to your room.

At last I reached an associate, who started to check me in, only to pick up the phone and start talking to a caller. In exasperation, I asked another associate to help me finish my check-in, as I really did not want to be there all night. At long last, I had my key and was on my way.

Review: Novotel Bangkok Suvarnabhumi Airport-Waiting to Check-in

 

Novotel Bangkok Airport Executive Premier King Room

I'd decided to pay a bit more for an Executive Premier King Room, which offers Executive Lounge access, but the room itself was very standard looking, and honestly looked a bit tired. It had all the basics, and the bed was fine, but of course since Novotel is just a midscale hotel brand in Accor's portfolio, don't expect the luxurious, comfortable bedding of a Sofitel.

Review: Novotel Bangkok Suvarnabhumi Airport Executive Premier King Room

 

The TV screen was on the small side, not that we care about this since we don't watch TV.

Review: Novotel Bangkok Suvarnabhumi Airport - TV

 

The only real indication that it was an Executive Room were some plastic wrapped fruits and sweets left in the room, which we passed on:

Novotel Bangkok Airport Hotel Review - Executive Premier Room Welcome Fruits

 

The bathroom looked a bit better than the actual room, and offered a bathtub as well as a separate glass enclosed shower.

Novotel Bangkok Suvarnabhumi Airport Hotel Review - Bathroom

 

Review: Novotel Bangkok Suvarnabhumi Airport Hotel - Bathtub

 

Novotel Bangkok Airport Hotel Review - Shower

 

Novotel branded bath amenities were provided:

Novotel Bangkok Suvarnabhumi Airport Hotel - Bath Amenities

 

I must say that the WiFi access was more frustrating than normal, since it required not just name and room number, but also passport number. Really? Why should a passport number be needed for WiFi access?

Review-Novotel Bangkok Suvarnabhumi Airport Hotel - Passport Number Needed for WiFi Access

 

Novotel Bangkok Airport Executive Lounge and Food

The Executive Lounge is on the same floor as the lobby, which I found odd, since usually it's on a Club floor, on the same level as the Executive Club rooms. The seating area itself looked nice enough:

Novotel Bangkok Suvarnabhumi Airport Hotel Executive Lounge

 

The main point of booking an Executive Room was to be able to have access to the Club Lounge breakfast in the morning, since we arrived too late for evening appetizers. I can say with conviction that for us, it was a complete waste of money, given what poor quality it was. Low quality juices, breakfast meats, cheeses, jams, pastries, etc. 

Novotel Bangkok Airport Hotel Executive Lounge Breakfast - Noodles and Rice

 

Novotel Bangkok Airport Hotel Executive Lounge Breakfast Meats

 

Novotel Bangkok Airport Executive Lounge Breakfast Juices

 

Novotel Bangkok Airport Hotel Executive Lounge Breakfast Pastries

 

Even my husband, who isn't as picky as I am, agreed that it was quite bad.

The fruit was relatively ok, so that's what I ate.

Novotel Bangkok Airport Executive Lounge - Breakfast Fruit

 

There were also no eggs available as part of the buffet–you had to order them, which on the one hand should be good, as it meant they were cooked to order. On the other, the scrambled eggs were decidedly mediocre, although not as bad as the truly terrible version at the Park Hyatt Paris Vendome.

The Verdict

The Novotel Bangkok Suvarnabhumi Airport is convenient, no question. We were able to use the tunnel on our return, and it's fantastic to be able to walk right into the airport, without having to depend on a shuttle or other transport. But even for a midscale property, I was pretty disappointed by the inefficient check-in process and the awful Executive Lounge breakfast. I would still stay here for the convenience, given that we arrived late on our flights and had a morning flight the next day, but I now have very low expectations for this property, based on my experience.

Disclosure: I paid for my own stay at the Novotel Bangkok Suvarnabhumi Airport, using a travel professionl rate.

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