Park Hyatt Paris-Vendome Review
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Park Hyatt Paris Vendome Review - Park Deluxe King Room

 

This Park Hyatt Paris-Vendome Review is part of a UK and France trip report including flights in British Airways in New First Class, Singapore Business Class and Singapore Suites, stays in a Scottish castle and 5-star hotels in London and Paris, and Michelin Star Dining in Paris. For the prior posts, please see: 

British Airways Galleries Lounge in Newark and First Class Dining Review

British Airways New First Class 777 Review

British Airways Galleries Arrivals Lounge London and Concorde Room

Corinthia Hotel London Review

Singapore Business Class Review NYC (JFK) to Frankfurt

Petrus London Restaurant Review

Dalhousie Castle Hotel Review, Scotland

Dalhousie Castle Falconry Review, Scotland

Epicure at Le Bristol Paris Restaurant Review

Four Seasons Paris Hotel Review

Paris Plages (Paris Beaches) Review

Le Cinq at Four Seasons Paris Restaurant Review

The Park Hyatt Paris-Vendome is known for being one of the better Park Hyatts in the world, and I highlighted it in my post Best Park Hyatt to Stay 2 Free Nights with the Hyatt Visa even though I did note that the Park Hyatt Maldives was an even better and more aspirational use of those free nights. Nonetheless, I was excited for our stay at the Park Hyatt Paris-Vendome, which is one of the few Paris hotels with the Palace designation.

As it turns out, I was a little too excited and my expectations a bit too lofty.  

Pre-Arrival: Concierge 

Even prior to our arrival, I had exchanged emails with the Park Hyatt Paris-Vendome concierge (reachable at vendome.concierge@hyatt.com) about children's activities. The good thing is that they were quite prompt with their replies; faster than the Four Seasons Paris Concierge, although not as fast as the Concierge at the Prince de Galles, a Starwood Luxury Collection property.

The Park Hyatt Paris-Vendome Concierge had nice if already known to me suggestions for kids' activities, but I found their restaurant recommendations to be on the touristy/poor quality side, so I didn't take them up on any of them. Instead, I did my own research for the Top Paris Restaurants Open in August and asked the Park Hyatt Paris Concierge to make a reservation for us at Le Galopin, the restaurant of Chef-Owner Romain Tischenko. The Concierge confirmed via email that a reservation had been made for our requested date and time. But more on this later.


Park Hyatt Paris-Vendome Location Check-In

Situated at 5 Rue de la Paix, the Park Hyatt Paris-Vendome is a short walk to the Opera Garnier (with a magnificent Chagall ceiling--worth seeing even if you don't attend a performance) and also the Roissy bus stop, which takes you to and from Charles de Gaulle. The Roissy bus took a long time and was completely packed, but once we finally arrived at Opera, it was just a 7 minute or so walk to the hotel. The entrance is quite small but elegant.

Park Hyatt Paris-Vendome Review - Entrance

 

Once inside, you pass the Concierge desk on your left and proceed down a rather dim hallway to the Reception Desk on your right. To the left are the hotel's dining venues, including Les Orchidees, where a breakfast buffet is served daily.

My husband and the munchkin were quite tired (and hungry) so I did the check-in on my own, with their passports (always make sure to have those handy when checking in). I spoke French with the associate, and he was polite, although not overly friendly, and it seemed to take an extremely long time to check-in, particularly compared to the friendly efficiency of the Four Seasons Paris.

Finally we were provided our keys, and were on our way up the elevators to our Park Deluxe King Room.

 

Park Deluxe Room

Everywhere we went, whether the hallway to the reception or the corridors to the room, it struck me that the lighting was very dim. We entered our Park Deluxe King Room, and it was certainly better than the hallway, but still rather dim for my taste even after opening the blinds (which are electronically operated).

We had requested a quiet room, so I wasn't at all disappointed by our view of the courtyard, as this is quieter than facing the street.

Park Hyatt Paris-Vendome Review - View from Park Deluxe Room

 

The Park Deluxe Room does look like the photos, in the usual Park Hyatt aesthetic of spare and modern. As a city hotel, the interior reminds me more of other urban Park Hyatts, such as the Park Hyatt Washington DC, rather than the Park Hyatt Maldives, which is also modern but offers more natural light and is set in a naturally colorful tropical environment.

I did like the graceful figurines, a bit reminiscent of certain Rodin sculptures, that adorned the room. The Park Deluxe King Room ranges from 322-430 square feet, and quite honestly, I wouldn't want to be in a smaller room. The standard Park Room is 280-322 square feet, and only accommodates two adults (plus a baby in a crib)--it cannot accommodate a third guest that is an older child or adult, and this is why we had arranged to pay to upgrade to a Park Deluxe King Room, which is about the same size as the entry level Superior Room at the Four Seasons Paris.

Park Hyatt Paris Vendome Review - Park Deluxe Room

 

There was a chilled bottle of champagne and a note waiting for us in the room, which was a nice touch, although neither of us cares for champagne and we didn't drink it or bring it with us. 

Park Hyatt Paris-Vendome Review - Champagne Welcome Amenity

 

A box of butter cookies was placed on the desk, which would be great for a 4 star or boutique hotel without its own kitchen, but seemed a bit poor compared to the housemade treats we received at the Four Seasons Paris--I would actually prefer fresh fruit, or, if it has to be something boxed and not made in-house, a few fine chocolates or macarons, say from Pierre Herme, would be more in keeping with a true 5-star hotel than butter cookies.

Park Hyatt Paris-Vendome Review - Butter Cookies Welcome Amenity

 

I was happy to see an in-room Nespresso machine, even though we didn't have occasion this time to use it, along with bottles of Evian water:

Park Hyatt Paris-Vendome Review - Nespresso Machine and Evian Water

 

Park Hyatt Paris-Vendome Review - Nespresso capsules

 

There was a flat screen TV on the desk, near the door:

Park Hyatt Paris-Vendome Review - Desk and TV

 

The following morning, while I was doing some work, we let the munchkin watch some cartoons. They were in French of course, leading to some consternation:

Park Hyatt Paris Vendome Review - Watching a French Cartoon

 

The bathroom was consistent with the room's style, but was quite small and cramped. I found it odd that the shower and soaking tub were together, and the shower wasn't completely glass enclosed, so that if one person was taking a shower, water got into the soaking bath. Of course, you could argue that "you're wet anyway, what does it matter?" but personally I prefer it when the shower is completely enclosed and not shared with the bath. 

Park Hyatt Paris Vendome Review - Park Deluxe Room Bathroom Shower and Soaking Bath

 

Park Hyatt Paris-Vendome Review-Bathroom Sink

 

There was a separate toilet compartment:

Park Hyatt Paris-Vendome Review - Toilet

 

Bath amenities are by Blaise Mautin. While personally not a fan of the scent, I know it appeals to many. 

Park Hyatt Vendome-Paris Review - Blaise Mautin Bath Amenities

 

To the right of the bathroom was a good sized his and hers closet. Personally, I would have made that smaller and added space to the bathroom.

Park Hyatt Paris-Vendome Review - Closet, Park Deluxe Room

 

I did find it strange and a bit disappointing that, even though I'd mentioned our 5-year old, which was the reason we were paying for an upgrade to a Park Deluxe King, that there wasn't an extra bed in the room, nor were there any children's welcome amenities, bathrobe, etc. Perhaps the Park Hyatt Paris-Vendome simply doesn't see many guests who are children, but as a parent, I can say with conviction that little personalized touches (such as the treasure hunt, pastry treats, child size bathrobe, behind the scenes tour, etc. at the Four Seasons Paris) that make my son happy also make my husband and me very happy. 

 

Concierge Fiasco AKA Why My Upgrade and Breakfast Were Comped

Since we had a celebratory dinner reservation for 7:30pm and only got into our room a bit before 7pm, we hurriedly changed for dinner, asked the front desk where the nearest ATM was so that we could take a taxi, scurried back to the Park Hyatt Paris-Vendome and were helped in getting a taxi. Unfortunately, even though I provided both oral and written directions, the taxi driver initially drove us to the wrong address. Oh well. Finally, we did arrive at the correct address only to find that...the restaurant was closed for its annual summer vacation!

Ok, so this is clearly a first world problem and not the end of the world, but we were really not happy about this, given that the Park Hyatt Paris-Vendome Concierge had confirmed the reservation for us, this was to be a very special celebration dinner, and we incurred 20 minute taxi ride to get there. We made the best of it and had burgers at the nearest sidewalk cafe since we were all famished, but it certainly was a let down after anticipating celebrating our special occasion with the award winning cuisine of Romain Tischenko (who has won in the French version of Top Chef) at Le Galopin.

Back at the Park Hyatt Paris-Vendome, I was quite frank about our disappointing evening, and there was a good service recovery, in that the Manager on Duty came out to speak with me and offered to comp our upgrade and Park Hyatt breakfast buffet at Les Orchidees the next morning (which we normally wouldn't have received, as we are Hyatt Platinum members, not Hyatt Diamond), and even offered to refund our points, but I didn't take him up on that last one--we did stay at the hotel after all, and I was willing to use my 22,000 Hyatt points for that. So in light of what happened, all the right things were said and the manager was very sympathetic and apologetic, so I applaud that.

All the same, the Concierge mistake seemed a quite fundamental one, and I don't believe a hotel can be truly 5-stars if it doesn't get the basics right.

The Verdict: I wanted to really like the Park Hyatt Paris-Vendome, since I'd heard such great reviews of it. And it is very nice, but even without the Concierge fiasco I just didn't love the property. The atrium above Les Orchidees is lovely, letting in great natural light there, and accented with beautiful orchids, but in most other parts of the hotel it's just too dim for my taste, and there are no flowers in the room to add beauty and color. The Park Deluxe Room was ample enough if you'll be out and about in Paris (which I recommend!) but isn't the type of room I'd want to linger in, the way I could see lingering in even the entry level rooms of the Four Seasons Paris.

Perhaps most importantly, given that this is meant to be a luxury hotel, it just didn't feel luxurious enough to me. And I'm not talking about over the top--I get that the Park Hyatt aesthetic is sleek and modern. I mean in terms of I didn't feel taken care of in the way I did at the Four Seasons Paris or Le Bristol.

All that said, there's still no denying it's a great deal for 22,000 Hyatt Gold Passport points, one of the best values of the system. Just don't think that you're getting the creme de la creme of Paris luxury hotels; in my view, you aren't, but the value for a points stay is still excellent. 

Disclosure: I stayed at the Park Hyatt Paris-Vendome using Hyatt Gold Passport points. Originally I paid for an upgrade to the Park Hyatt Deluxe King, but it was not charged due to the Concierge mistake.

Related Posts

Best Park Hyatt to Stay 2 Free Nights with the Hyatt Visa

Park Hyatt Maldives Hadahaa Review

Top Paris Honeymoon Hotels

Paris Travel Guide for Couples

 

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Comments
Picture?type=large Bill R. commented 11 Sep 2013
My takeaway from this review is that the author just isn't a fan of the sleek and contemporary as much as the traditionalist French decor in the other Paris Palace hotels. While the concierge service blunder was galling, we have had comparable service blunders at Four Seasons, Mandarin Oriental, St. Regis, Ritz, and even Aman hotels (but NEVER a Peninsula!). Mistakes happen, even at 5 star hotels--the true nature of 5 star, in my experience, is how the hotel handles the mistake when you notify them. In this case, I am impressed that the Park Hyatt Vendome offered complimentary breakfasts and a refund for the upgrade--not to mention offering to refund the points used to book the room in the first place. I'd say the hotel MORE than made up for the error with that. In fact, it makes me more willing to stay at the Park Hyatt Vendome now than before. Yes, the rooms are smaller than the FS by category, but you can't use points at all at the FS, can you? For those wanting to use points, the Park Hyatt is unquestionably the nicest hotel one can find in Paris, and one of the biggest money savers in the world. I'd also recommend the Westin Vendome just a few blocks away, for SPG point holders, which offered us a surprisingly nice visit a few years ago (paid but upgraded for free due to my SPG status).
Avatar_60_hilary Hilary Stockton commented 11 Sep 2013
Bill, thanks for your comment. Actually I am very much a fan of sleek and contemporary, if it also embraces sufficient natural light and is beautiful. Of course, we each define beauty differently. I had a great stay at the Park Hyatt Maldives, which is also sleek and modern looking, so it wasn't just the decor--it was the dimness and lack of natural light. One reason why this was a big deal for us was that our dinner reservation was for a special celebration--it wasn't just a random dinner reservation--and I will update the post to reflect that. For this reason, I think the comping was appropriate, but it didn't more than make up for what was supposed to be a very special dinner. And finally, ultimately, a big part of what makes a hotel luxurious is the personalization and sense of being cared for. Until I expressed dissatisfaction, that just wasn't forthcoming at all on our particular visit. I agree it's a great use of points, but for a truly luxurious and memorable experience where we'd be spending time at the hotel, I would save up for the Four Seasons Paris--it's worth it.
User_avatar_default Pa R. commented 13 Sep 2013
How is it possible that the Concierge made a reservation when the restaurant was to be closed for the month? Something very fishy there. PHV needs to get with it. There was an article in the Le Monde today about hotel staff going on strike because they outsource housekeeping to a private company and they feel overworked. I suspect there is bad employee relations/morale souring guest experience. That said, how can you beat 22K for a night? A few visits to the local office supply store saves you $1K. From that perspective, the notion that someone would rather pay $1K to stay at the FS is ludicrous.
Picture?type=large Bill R. commented 11 Sep 2013
Fair enough, Hilary. That being said, what makes a hotel luxurious will always be in the eye of the beholder--as I'm sure you know well. For us, great service is critical, too...but so is how the luxury property responds when the inevitable mistakes are made. Even at the finest properties, I find you need to express dissatisfaction to allow the hotel the chance to make up for the shortcoming. I personally am not a fan of the FS George V--too much blue hair, too much formality, and too touristy a location. I much prefer the Vendome, which is why we've stayed at the Park Hyatt Vendome, the Hotel de Vendome (whose restaurant I HIGHLY recommend on your next visit if you like a non-touristy French feeling Michelin level restaurant), the Westin Vendome, and the Mandarin Oriental. I'm anxiously awaiting the opening of the Peninsula, which bridges the locations of Vendome and the FS.
Avatar_60_hilary Hilary Stockton commented 12 Sep 2013
Bill, interesting--I found the exact opposite to be true in terms of formality on our recent visits--the Park Hyatt Paris Vendome staff were more formal, with no sense of humor, and we found those at the Four Seasons Paris much more personable, several with a great sense of humor, and that helped make it more enjoyable and memorable to us. In fact, I just asked my husband what he remembered about the Park Hyatt Paris and his response was "Was that the one with the hard, uncomfortable beds?" He had a hard time remembering the hotel at all, whereas he remembered the Four Seasons Paris very well. While I'm agnostic to most central Paris locations, given how easy it is to get around by foot and by Metro, I can understand having your favorite neighborhood. Yes, will be interesting to follow the opening of the new Peninsula Paris.
Picture?type=large Henry M. commented 11 Sep 2013
I am planing to go to Paris with my wife and 2 children. Is there any room that accommodates 4 using points? Perhaps the 33,000 points for a suite? If not what would be your suggestion? Thank you, Henry
Avatar_60_hilary Hilary Stockton commented 12 Sep 2013
Henry, just got confirmation from the Park Hyatt that you would need either 2 rooms or a 2 bedroom suite, such as the Diplomatic Suite, for 2 adults and 2 kids. Paris has strict fire code regulations, so it's not only the Park Hyatt Paris--for many Paris hotels it ends up being less expensive to book 2 rooms rather than a suite for 2 adults and 2 kids.
Picture?type=large Henry M. commented 19 Sep 2013
Thank you!
Avatar_60_hilary Hilary Stockton commented 11 Sep 2013
Henry, great question. You would need to book 2 rooms for 2 adults and 2 kids, but some of the larger, 2 bedroom suites (e.g. Diplomatic Suite, Ambassador Suite, etc.) do accommodate 2 adults and 2 kids. I don't believe the entry level Park Suite that you get for 33K Hyatt points per night (minimum 3 consecutive nights) fits 2 adults and 2 kids, but will check directly with the hotel and let you know.
Picture?type=large Carolyn K. commented 12 Sep 2013
Interesting article. My family used a combination of mine and my husband's free night/points to stay in connecting rooms at Hyatt Paris Madeleine this past June. We debated for months at which hotel to stay, Madeleine or Vendome, but in the end the decision was made for us because we couldn't get all four nights in the room type we needed at Vendome (the kids' room had to be 2 beds, and wasn't available). We did visit the hotel when we were walking around the city, to see what we might be missing, but I was also struck by the dimness of the lobby at Vendome, and it just had a stuffy feeling to me. We were happy at Madeleine, though the rooms are small. I am speechless that the concierge "confirmed" your non-existent reservation!! That mistake was huge, I don't care how it was resolved, the fact that they lied about confirming your reservation (it had to be a lie, because if they had indeed made a phone call to the restaurant they would have known it was closed, right?) is to me inexcusable. What a disappointment. And, it makes me happy we stayed at Madeleine, where we had nothing but gracious, friendly service from every staff member.
Avatar_60_hilary Hilary Stockton commented 12 Sep 2013
Carolyn, thanks for your comment; yes, in my view, you really didn't miss much by not staying at the Park Hyatt Paris-Vendome. I had the same stuffy/overly formal impression there, completely unlike what we experienced at both the Four Seasons Paris and even at the Prince de Galles, where staff were friendlier. So glad you had a great stay at the Hyatt Paris Madeleine, with friendly service. It can really make a stay, just as service flubs or even indifferent service can make a stay memorable for the wrong reasons.
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