Best and Worst U.S. Airlines: Delayed Flights, Cancelled Flights, Lost Luggage

Best and Worst U.S. Airlines: Delayed Flights, Cancelled Flights, Lost Luggage


What are the Best and Worst U.S. Airlines for On-Time Flight Arrivals, Cancelled Flights, and Lost Luggage? The Department of Transportation has released its 2022 statistics, and on-time arrivals for all the airlines have fallen from 2021, reflecting the challenges airlines have faced in ramping up their operations post-pandemic, in some cases with overly ambitious schedules that were knocked off course by a staffing, weather, or other disruption that then cascaded through the system.

Delta displaced Hawaiian as the most on-time U.S. airline, although it fell over 6 percentage points to just over 82 percent. Alaska, United, and American Airlines were all within two percentage points of each other, from Alaska's 79.1% to AA's 77.2%. And with on-time percentage of 66% or less, you probably want to avoid flying Frontier, JetBlue, and Allegiant if you can help it.

AirlineRank% On-Time Flights, 2022% On-Time Flights, 2021
Delta Air Lines182.188.2
Alaska Airlines279.183.2
United Airlines378.779.8
American Airlines477.281.6
Hawaiian Airlines573.990.1
Southwest Airlines673.275.8
Spirit Airlines773.076.8
Frontier Airlines866.176.7
JetBlue Airways964.672.3
Allegiant Air1063.468.3


Summer 2022 saw a number of flight cancellations caused by labor strikes and covid-related illnesses hitting flight crews, and while the strikes primarily affected European airlines, U.S. airlines were impacted by staffing shortages. Southwest cancelled over 50% of its flights on 12/26/22 alone, and many other flights in late December 2022 due not only to winter storms but an overly aggressive flight schedule and poor planning, and these cancellations pushed it down the rankings.

AirlineRank% Flights Cancelled, 2022% Flights Cancelled, 2021
Hawaiian Airlines10.90.4
Delta Air Lines22.00.6
Alaska Airlines32.21.7
United Airlines42.72.2
American Airlines52.82.0
Frontier Airlines62.91.4
Spirit Airlines73.03.0
Southwest Airlines83.32.2
Allegiant Air93.53.3
JetBlue Airways103.71.6


No one wants to lose a bag, which is why we recommend never checking luggage. If you must check a suitcase, Delta is your best bet among the major U.S. airlines.

AirlineRankMishandled Bag Reports per 100 Passengers 2022Mishandled Bag Reports per 100 Passengers 2021
Allegiant Air10.20.2
Hawaiian Airlines20.40.2
Frontier Airlines30.40.3
Spirit Airlines40.50.4
Delta Air Lines50.50.5
Southwest Airlines60.50.4
United Airlines70.70.5
JetBlue Airways80.70.5
Alaska Airlines90.70.6
American Airlines100.90.8

Recommended Posts

Frontier, TAP Portugal, Other Airlines to Pay $622 Million in Passenger Refunds

DOT Proposes Stronger Airline Refund Rules

Top New Airline Routes, 2023

When Do Airlines Open Award Seat Calendars?

If you enjoyed this, join 200,000+ readers: follow TravelSort on Twitter or like us on Facebook to be alerted to new posts.

Subscribe to TravelSort on YouTube and TravelSort on Instagram for travel inspiration.

Become a TravelSort Client and Book 5-Star Hotels with Virtuoso or Four Seasons Preferred Partner Benefits

0 0 vote
Article Rating
Share This:
Inline Feedbacks
View all comments