.
Unable to get through to Delta Air Lines by phone or Twitter? Emailing Delta CEO Ed Bastian works better than we expected. We previously wrote Sick of Delta Air Lines Long Hold Times? Email the CEO, but were dubious that, in the face of tons of irate passengers emailing Ed Bastian, that this would be a good channel. After all, if you've ever had it with a major public company and fired off a missive to the CEO, did you really think you were going to get your issue addressed as opposed to simply venting and at best getting back a bland form letter?
But we have good news to report: at least in our case, emailing CEO Ed Bastian at ed.bastian@delta.com worked far better than calling and Twitter.
Many airlines are tweaking their schedules, and Delta Air Lines is no exception. So when Delta changed one of our future flights to a later time that doesn't work for us, I went online to switch to an earlier flight. Unfortunately it wasn't possible online to select any other flight: we had to get in touch with Delta directly. After a couple of calls, each with hold times of over 2 hours and no callback option, I tweeted. That was 24 hours ago, and only after 16 hours (15 hours after our issue was resolved) did I receive a DM requesting our confirmation numbers. So with appropriately low expectations, I emailed Ed Bastian with our confirmation numbers and the flight number we wanted to switch to, given Delta's schedule change to our previously booked flight.
Lo and behold, it took just one hour to receive updated confirmations of our new flights for the flight number we requested. Kudos to the weekend staff working Ed Bastian's inbox!
Lest anyone think that there is elite status at play, we are not Delta frequent flyers and never have been. We avoid collecting Delta SkyMiles due to our low valuation of SkyMiles, typically crediting our few paid SkyTeam flights to Korean Skypass.
Sure, I'd have infinitely preferred if it had been possible to accomplish the change I wanted online, in a self-serve fashion, and if there weren't hold times of 2 hours or more just to get through to a Delta representative. But I'm also intrigued. How big is the team that must be fielding the queries in Ed Bastian's exploding email inbox?
Recommended Posts
Delta Air Lines Extends Medallion Status to 2023 as Mea Culpa for Long Hold Times
Best and Worst U.S. Airlines: Delayed Flights, Cancelled Flights, Lost Luggage
Grand Cayman Flights Resume Fall 2021
If you enjoyed this, join 200,000+ readers: follow TravelSort on Twitter or like us on Facebook to be alerted to new posts.
Subscribe to TravelSort on YouTube for travel inspiration.
Become a TravelSort Client and Book 5-Star Hotels with Virtuoso or Four Seasons Preferred Partner Benefits
I was very upset with my last flight ordered my tickets may 4,2022 I have been flying with delta for 20 years I am 84 my husband is 89 I always pick my seat over the wings because I get motion sickness bad when got to the check out DTW they said they are reassigning our seats to roll 35 when we had roll 23 I am considering another airline in the future first my flight 1713 then flight 2472 in my email I still had row 23 a&b I will see if you are good CEO how you handle… Read more »
I am beyond disgusted with Delta. They closed the gate early on me and wouldn’t let me get on the flight that I booked with Delta last minute for an emergency across the country.
I called and was told I would receive a refund back in 7-10 business days. Now I haven’t received it and I called Delta and the customer service people are so rude they have working for them. They are now telling me I will not get my $500 ticket back!!! So disappointed with Delta!!!