Delta Air Lines Will Place Rude Passengers on Its No Fly List for Life, according to a memo to employees on January 15, 2021. Delta, along with other airlines such as United and American, has already banned over 800 passengers who refused to wear a face mask for at least as long as the airline mandates face masks. It's an open question as to whether this ban could be made permanent. More recently, on January 14, 2021, Delta placed passengers who heckled and harassed Senator Mitt Romney and Senator Lindsey Graham on Delta's No Fly list.
In the memo, Delta CEO Ed Bastian writes: “Please know that respect and civility to others on our planes, at our airports, in our workplaces and in our society – even when we have differences of opinion – have always been a requirement for our people and our customers…Those who refuse to display basic civility to our people or their fellow travelers are not welcome on Delta. Their actions will not be tolerated, and they will not have the privilege of flying our airline ever again.”
In the aftermath of the Capitol riots and unruly passenger behavior on flights to and from Washington, DC, the FAA will pursue legal enforcement and fines of up to $35,000 on passengers who are disruptive or assault or threaten to assault flight crew or other passengers.
Given the headwinds Delta and other airlines face due to the COVID-19 pandemic and permanently reduced business travel, it makes sense to focus on crew and passenger safety. Many are already reluctant to travel absent compelling work or family reasons, and reassuring passengers that they will be in as safe and civil an environment as possible is just good business.
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