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United Airlines Has Made All Electronic Travel Certificates Valid for 24 Months, and Will Offer Full Refunds for Flights Delayed 2+ Hours or That United Cancels.
Previously, United was one of the worst offenders when it came to its coronavirus refund policy (see United Schedule Change Refund Policy: 25 Hours and United New Schedule Change Policy: Refund After 1 Year).
Fortunately, the Department of Transportation Reminded Airlines to Refund Passengers for Cancelled Flights and Significant Schedule Changes, and United Airlines has returned to a 2 or more hour schedule change eligibility for refunds, bolding mine:
“If your flight is delayed two hours or more, and you would rather postpone your travel, please let us know, and we'll waive any change penalties that may have applied to your ticket. You may also receive a travel credit or refund for the unused portion of your trip if you choose not to travel.”
Additionally, United announced that United Airlines tickets issued between 5/1/19 and 3/31/20 are valid for 24 months, so if you're holding tickets that were issued between those dates, for future travel, you could cancel and rebook within 24 months of the date the ticket was issued.
Also, those with United Airlines travel credit, via an electronic travel certificate, now have 24 months from the date of issue to use the credit. This also applies for all new United electronic certificates issued from April 1, 2020.
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