Review: Grand Hyatt Tokyo and Grand Club, 2018

Review-Grand Hyatt Tokyo-Grand Club Lounge-Sakura


This Review of the Grand Hyatt Tokyo's Grand Club Lounge and a King Room is from my husband's recent 2018 stay at the hotel. Trying to decide which Tokyo luxury hotel to pick? See all our reviews tagged Tokyo.

TravelSort Clients enjoy Hyatt Prive Benefits on stays of 2 nights or longer:

Grand Hyatt Tokyo Hyatt Prive Benefits

  • $100 equivalent hotel credit once during the stay
  • Room upgrade if available
  • Daily breakfast for two
  • Free WiFi

Here's my husband's Grand Hyatt Tokyo video review on YouTube:

Grand Hyatt Tokyo Location and Check-In

The Grand Hyatt Tokyo is located in Roppongi Hills, Tokyo's “downtown,” with plenty of dining and shopping options, although about a 15 or more minute taxi ride from Tokyo Station. My husband took the Narita Express and then a taxi to the hotel, which is faster than taking a limo bus from Narita Airport, as the bus, given surface street traffic, typically takes about 2 hours.

Grand Hyatt Tokyo Entrance


Grand Hyatt King Room

My room was located on the 18th floor, which provided some lovely views of Tokyo. 

Review-Grand Hyatt Tokyo: View from Room


The room, which was 452 square feet, was serviceable and not overly opulent, but felt just right after a long flight.  There were a nicely-presented gift of rice crackers, and there was both a Nespresso machine and a teapot and tea.

Review-Grand Hyatt Tokyo-Tea Pot

Review-Grand Hyatt Tokyo-Welcome Amenity-Rice Crackers


The room also included free use of a smartphone during the stay

Review: Grand Hyatt Tokyo-Complimentary Smartphone


I watched the film La La Land, with Japanese subtitles, to unwind, and then was ready to get ready for bed. First, I took a shower.  The bathroom was light and lovely, featuring June Jacobs bath products, and the shower had good water pressure and a very high overhead shower head, which was very relaxing. 

Review-Grand Hyatt Tokyo-Bathroom

Review-Grand Hyatt Tokyo-June Jacobs Bath Products


Then I was ready to sleep, and so was not thrilled to discover that the bed mattress, as expected, was rather quite firm, as is typical in Japanese hotels.  But the linens and sheets must have had a very high thread count, and felt silky and soft after a long trip. 

Review-Grand Hyatt Tokyo-Bed too firm


As I tried to sleep, I was a bit annoyed that even though I was on the 18th floor, I could still hear the street sounds below–not very good soundproofing.  Around 9-10pm there were some police sirens, and general crowd noise, but luckily this quieted down considerably by about 10pm.    

Review-Grand Hyatt Tokyo-King Room


Grand Club Lounge 

Located on the 10th floor, the Club Lounge serves breakfast every morning from 7-10:30am.   When I was there, a good number of families with kids were enjoying the free breakfast.  The lounge had soft rock music playing in the background, which was a bit cheesy but luckily was not too obtrusive. 

Review-Grand Hyatt Tokyo-Grand Club Lounge


Upon entering the lounge, I was shown to a table, and asked for my beverage preference.  I requested a Cappuccino, was quite good by the standards of club lounges in hotels.  The lounge has a great view of Tokyo, and faces West, making for some lovely views at sunset. 

The lounge was serving both Japanese and Western breakfast items. 

Grand Hyatt Tokyo Grand Club Breakfast Buffet-Smoked Salmon and Cold Cuts

Grand Hyatt Tokyo Grand Club Lounge Breakfast


Of these, unsurprisingly, the Japanese dishes were better.  Overall, the breadth of selection was comparable to any good hotel buffet breakfast, so I was delighted to settle in.  In particular, I found that the fish dishes were delicious. 

Grand Hyatt Tokyo Grand Club Breakfast-Japanese Fish


The eggs were a bit runny, but the bircher muesli was also quite good.  The pastry selection was ample and was certainly above average.  Overall, the club lounge breakfast had a great selection. 

Grand Hyatt Tokyo Grand Club Breakfast


Nagomi Spa and Fitness Center

The attendants at the fitness center cautioned me against taking photos of any guests, so I carefully made sure to avoid inadvertently including any people in the photos.  The fitness center was very quiet and relaxing, and included a very large lap pool and brilliantly-lit jacuzzi.  The wooden chaise-lounges looked very elegant, if not uncomfortable. 

Grand Hyatt Tokyo Spa-Swimming Pool

Grand Hyatt Tokyo Spa-Pool Chairs


The Verdict

The Grand Hyatt Tokyo made a nice first stop to recuperate from jet lag after arriving in Tokyo, and I enjoyed my breakfast in the Grand Club Lounge. The room and club lounge were solid 4.5-star quality (in the context of Tokyo, which has very good 4 and 5 star hotels), but not as impressive as our subsequent rooms and the club lounges at the Ritz-Carlton Tokyo (also in Roppongi) and the Shangri-La Tokyo, which are true 5-star luxury hotels.

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