Can you get mileage credit without a boarding pass?
TravelSort reader Keith writes “I recently took a paid Turkish Airlines flight, and even though I'm quite sure I provided my United Mileage Plus number when booking, I haven't received mileage credit. The flight was several months ago and I've misplaced the boarding passes. Do I need them to get mileage credit?”
United Requires Information from the Boarding Pass, But Not the Physical Boarding Pass
While it's always a good idea to keep your boarding pass, in case mileage credit doesn't post, United only requires a ticket number to claim credit for United or United Express flights, and for Star Alliance or other partner flights, this information is required:
- Ticket number
- Flight number
- Booking class
- Departure Airport
- Arrival Airport
- Departure Date
- Seat Assignment
- United Airlines: Varies by partner. Allow 15 days from date of flight for mileage credit to post, before submitting a missing mileage request
- American Airlines Mileage Credit: Generally credited within 30 days of requesting mileage credit
- Delta Mileage Credit: Varies by partner. Allow 7 days from date of flight for mileage credit to post, before submitting a missing mileage request. For partner airlines, you must fax a copy of your airline ticket/ticket receipt and boarding pass to 404-773-1945
- Alaska Mileage Credit: Allow 14 days from date of flight for partner mileage credit to post, before submitting a missing mileage request
I actually ran into this myself recently with my Emirates First Class A380 flight, which was a paid flight. I hadn't put my Alaska Mileage Plan number on it, and inadvertently misplaced my boarding pass. Initially I was told I couldn't receive mileage credit, but a kind customer service agent actually did agree to post the mileage credit, even though I'd only sent in a copy of my ticket receipt. So ask nicely, and you may manage to receive mileage credit even when the rules state a boarding pass is required.
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Photo: Flickr, Robert Donovan