Airline Passenger Bill of Rights-What Are Flyers' Rights?
Rewards Credit Cards
Hilary Stockton

My Award Booking Service helps travelers book first class and business class with miles and points. As an independent affiliate of Cadence, I also have access to Four Seasons Preferred Partner, VirtuosoPeninsula Hotels PenClub, Dorchester Diamond Club, Belmond Bellini Club, Shangri-La Luxury Circle, Langham CoutureRitz-Carlton STARS, Starwood Luxury Privileges, Rocco Forte and other 5-star hotel partners, so I can book, for no extra cost, your perfect luxury hotel or luxury cruise with VIP amenities not available anywhere else. Become a client and upgrade your stay!

Have a travel question we haven't covered yet? Want to share your secrets for traveling well for less?

Airline Passenger Bill of Rights-What Are Flyers' Rights?


While you probably know that the Department of Transportation (DOT) has gotten stricter about tarmac delays, what are your rights as an airline passenger in other scenarios? Here are some of the flyer rights issues we get asked about the most. As always, make sure to check the Contract of Carriage for the airline you’re flying.

Airline Disclosure of Taxes and Fees in Published Fares

As of January 26 2012, the DOT requires airlines to include all mandatory taxes and fees in published airfares, instead of simply putting asterisks with all the taxes and fees in the fine print. Airlines must also disclose baggage fees, though this can come in the form of a link to another Web page with the baggage fee information.

Need to Change or Cancel the Ticket

If you realize within 24 hours of buying your ticket that you need to change or cancel it, you can do this without penalty (assuming you’re booking at least 1 week before departure). You can also hold a reservation for 24 hours before paying for it.

Note, though, that if it’s after the 24 hour window, you’re stuck with whatever the airline’s change and cancellation penalties are. For a non-refundable fare, penalties can be steep--$150 or more—and this hasn’t changed. Also note that you can’t transfer the ticket to someone else. You’d need to cancel your ticket, with any penalties that entails, and book an entirely new one for the new passenger.

Route Change

DOT now requires airlines to give you prompt notification of delays, cancellations and route changes. Unfortunately, while notification is required, airlines can still change your routing drastically, for example from a nonstop flight to one involving several connections, even if the airline still flies the original nonstop route. As maddening as it is, your only recourse in this scenario is to get a full refund of the fare (which the airline should give you without imposing any cancellation penalties, even for a nonrefundable fare) and rebook (at your own expense) a more suitable flight. You should still seek to be reinstated on your original flight however, even if the airline has no contractual obligation to comply. See our post How to Complain to Airlines and Hotels and Get Compensated.

Schedule Change

Similar to the routing changes, if the airline changes your scheduled flight to a different time or day, you aren’t legally entitled to any compensation, only a refund of the ticket price you paid. The airline won’t cover any incidental costs either, such as the fare difference of having to book a more expensive flight on another airline or that you’ll now need to spend an extra night in a hotel, etc.—all of that is at your own expense. Unfortunately even most travel insurance policies won’t cover this scenario.

Baggage Fee Coordination

The DOT now requires the same baggage fees and allowances to apply to all segments of your trip, putting the onus on the airlines to coordinate this. If you don’t have the same baggage fees and allowances for your trip and are overcharged, the airlines are required to reimburse you.




If the flight is overbooked and you’re bumped from a domestic flight and arrive one to two hours later than your scheduled arrival time, you’re entitled to the one-way fare of your ticket up to $400. If you’re delayed two to four hours from your original scheduled arrival time, you’re entitled to 200% of the one-way fare, up to $650; if you arrive more than four hours later than your scheduled arrival time you’re entitled to 400% of the one-way fare, up to $1300. You’re entitled to payment in cash, so if the airline tries to give you a voucher, insist on cash, since vouchers usually come with restrictions and can sometimes only be redeemed at the airport itself. If you’re bumped and the airline rebooks you on a flight that arrives less than one hour after your scheduled arrival time, you aren’t legally entitled to any compensation, but it doesn’t hurt to ask for a goodwill gesture, such as frequent flyer miles.


International flight departing from the U.S.:

You’ll receive 200% of the one-way fare, up to $650 if you arrive one to four hours after your scheduled arrival time; if you arrive more than four hours later than your scheduled arrival time you’re entitled to 400% of the one-way fare, up to $1300.



The European Union’s Regulation 261/2004 applies if:

  • Your flight is departing from an airport located in an EU Member State; or
  • Traveling to an EU Member State on an airline based in an EU Member State

If you have a confirmed reservation on the flight and arrived in time for check-in, UNLESS you’re travelling on a free or discounted ticket (does not include a frequent flyer ticket; so you are still covered by EU 261/2004 on an award ticket).

There are three components of compensation: cash compensation, rerouting or refunding, and refreshments/communication/accommodation.

Cash compensation depends on the length of your flight:

  1. Flight of <1500 km: 250 EUR
  2. Flight within the EU >1500 km; OR any flight >1500 km but <3500 km: 400 EUR
  3. Flight not within the EU >3500 km: 600 EUR
Cash compenstion is due not only for cancellations, but also for flights that are delayed and arrive more than 3 hours later than their scheduled arrival time. Also see Getting United to Pay EU Compensation for a Flight Delay for our advice on getting a U.S. carrier to pay compensation on a flight from or to an EU destination when that flight is cancelled or severely delayed and there is no "extraordinary circumstance" defense.

Rerouting or refunding

The passenger may choose one of these three options:

  • Airline reimburses the cost of the unused flight tickets, and for used tickets where the flight taken no longer serves any purpose for the passenger’s original travel plan. In the latter case, the airline must provide a flight back to the original point of departure at the earliest opportunity.
  • Airline reroutes passenger under similar conditions to the intended final destination at the earliest opportunity.
  • Airline reroutes passenger under similar conditions to the intended final destination at the passenger’s leisure, subject to the availability of seats

Refreshments, Communication and Accommodation

The airline is required to provide to delayed passengers, free of charge:

  • Meals and refreshments in proportion to waiting time
  • Two phone calls or emails
  • Hotel accommodation and transport between the airport and hotel, if a stay of one or more nights becomes necessary

The airline may only reduce or withdraw these entitlements if offering them would delay the flight further.


Delayed or Canceled Flight

As with routing and schedule changes, your main option in the face of any kind of significant delay is usually to get a refund of the unused portion of your ticket. You need to check the contract of carriage for your airline. For example, Delta provides that for cancellations or “delays of greater than 90 minutes, or delays that will cause a passenger to miss connections” Delta will, upon your request, cancel the remaining ticket and refund the unused portion of it. If the delay or cancellation requires an overnight stay, airlines will typically provide overnight accommodation if the delay was within the airline’s control, such as a mechanical issue. If the delay is due to a “force majeure” event, however, such as weather, the contract of carriage usually does not require the airline to provide anything, so vouchers, etc. are at the airline’s discretion.

Also at the airline’s discretion is whether to put you on another carrier. Typically the contract of carriage only stipulates that the airline will put you on its own next available flight. For example, American Airlines provides “When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats.”

American Airlines Contract of Carriage for Delays

Delta Airlines Contract of Carriage (Domestic)

United Airlines Contract of Carriage

US Airways Contract of Carriage

Seat Selection

If you pre-selected an aisle in the bulkhead are you owed compensation if the airline changes it to a middle seat in the back of the aircraft? The answer is no—seat assignments aren’t part of the contract of carriage, so unfortunately there’s no remedy or compensation owed if the airline puts you in a different seat. Of course, if you are forced out of your first class seat into a coach seat, you should be able to get the fare difference (or miles, if an award) back from the airline, given the different class of service.


Tarmac Delays

DOT rules prohibit tarmac delays of more than three hours for domestic flights with the following exceptions: 1) If the pilot-in-command determines there is a safety or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or 2) Airport air traffic control advises the pilot-in-command that returning to the gate or another point to deplane passengers would significantly disrupt airport operations.


Delayed Baggage

What if you’re flying to your destination wedding and your luggage, containing your wedding dress, is delayed? While our first recommendation would be to not pack anything valuable in your checked luggage (see Tips for Making Sure Your Luggage Doesn’t Get Lost) sometimes, with a bulky wedding dress, it can’t be avoided.

  • Make sure to notify a baggage representative promptly, at the airport, within 4 hours of arriving at your destination
  • Check with the representative for the airline’s reimbursement guidelines. Typically only basic toiletries and essential items will be covered
  • Keep all receipts for your purchases, so that you can submit them for reimbursement


Lost Luggage

If the airline really did lose your checked bags entirely, and it was domestic travel, the airline is required to reimburse you for up to $3300. However, the airline may request receipts or proof of purchase for the claimed items and will only reimburse the depreciated value of your suitcase and its contents. It really helps to have a list of everything you packed (if not receipts) for this purpose. Note that if you’re flying internationally, compensation will depend on the country and carrier, so it may be much lower.

Related Posts

Getting United to Pay EU Compensation for a Flight Delay

How to Complain to Airlines and Get Compensated

Best and Worst U.S. Airlines: Late Flights, Cancellations, Lost Luggage

Tips to Avoid and Deal with Lost Luggage 

Airline Ticket Name Change or Transfer to Another Person?

Need Award Booking Help? Our fee is as low as $75 per ticket if you book your hotel through us.

If you enjoyed this, join 200,000+ readers: please follow TravelSort on Twitter or  like us on Facebook to be alerted to new posts. 

Become a TravelSort Client and Book 5-Star Hotels with Virtuoso or Four Seasons Preferred Partner Amenities! 

Photo credit: {Guerrilla Futures | Jason Tester}

  • |
  • Print
    print |
Related Articles
Picture?type=large Sherri J. commented 19 Mar 2012
Is there a time limit one must apply for compensation? Flight pdx to sps was to depart Thursday, Feb 2, arrive Friday Feb, 3,2012. After flight canceled and reroute and TWO overnight delays, one in Portland, another Houston, I arrived San Pedro Sula Saturday, Feb. 4. More than 24 hours later. This was a United flight. I've been traveling since and not followed up as of yet, (still steaming). Thanks.
Avatar_60_hilary Hilary Stockton commented 20 Mar 2012
Sherri, sorry to hear--sounds awful! Unless you were also bumped because one of your flights was oversold, though, unfortunately you're not due any compensation. As frustrating as it is, flight delays/cancellations do not obligate an airline to provide any compensation (see the "Delayed or Cancelled Flight" section above). Your only option is to not wait around and get a refund on the unused portion of the ticket. United should have offered lodging for your overnight in Houston unless this was a force majeure(eg weather-related) event, so if they didn't offer lodging that night you should be able to get some compensation for that. Portland is ineligible because it was your origin.
Picture?type=large Betsy K. commented 13 Mar 2013
While traveling on a United Airlines flight from Barcelona to Texas, our flight was delayed overnight due to mechanical issues. It was delayed the next day for 6 hours due to mechanical issues as well causing an overnight delay in Newark. Needless to say, I was over 50 hours delayed. United is saying that i do not qualify for cash compensation because i am not a EU citizen. is this true?
Avatar_60_hilary Hilary Stockton commented 13 Mar 2013
Betsy, sorry to hear this--sounds terrible. Unfortunately United's response is typical for United, even though it's wrong. I don't think I've ever heard of United willingly providing the EU compensation it's supposed to. I'll write a brief post on this soon.
Avatar_60_hilary Hilary Stockton commented 14 Mar 2013
@Betsy Please see our post for my analysis and advice on getting compensation under EU 261/2004. Hope it works out!
Picture?type=large Betsy K. commented 23 Mar 2013
Hilary, thanks for the detailed post. I will follow your advice on getting compensation under EU 261/2004. Best regards and safe travels!
Picture?type=large Cemol C. commented 24 Dec 2013
are passengers entitled to get a free hotel stay if they have a transit of 11 hours
Avatar_60_hilary Hilary Stockton commented 25 Dec 2013
It really depends on the airline and other factors. For example, Qatar offers certain transit passengers hotel accommodation for transit times >8 hours, where there is no connection <8 hours available and the booking does not include flights to or from AUH, BAH, DXB, KWI, or MCT.
Picture?type=large Brian G. commented 08 Feb 2014
Hi, Here's a fun story ( with question of course). After delaying my flight several times, United quietly cancelled said flight. The apologetic lady at the service desk informed me that this was due to weather problems/ domino effects, etc. Although she was happy to put me on the next flight ( 16 hrs later), she also informed me that the airline did not feel responsible for putting me up for the night. Upon polling the other refugees the next day, it turns out that they admitted that it was a crew issue soon after I walked away from the desk. Liar liar, pantalones en fuego!!!!! All of these passengers were accommodated. What is my best course of action? I will accept the privilege of punching someone in the nose as compensation. Is there anyway to arrange for that?
Avatar_60_hilary Hilary Stockton commented 08 Feb 2014
Brian, oh no! That sounds like anything but fun. I definitely recommend that you contact United via the online Customer Care form, found here: You might also want to read our complaint tips for airlines, here: Hope that United helps make this right for you.
User_avatar_default Abha L. commented 09 Feb 2014
Hello, I recently placed a complaint, and it seems like I would be due compensation. But the response Delta gave me was that they would give me a $100 discount off my next flight or a cash card for $100 since my very first flight was out of the US. I filed this complaint on the Air France webpage. I traveled on Air France from Portland, OR, USA to Africa. I started in Portland at 1:20 pm, then stopped in Salt Lake City at 4:02 pm. The first delay was about 4 hours from Salt Lake City. We were supposed to arrive in Paris at 11;15 am , but the flight arrived at 3:00 pm. This was due to a mechanical issue. Then the next connection was supposed to be leave at 12:35 pm from Paris to Africa with arrival at 1:50 pm. However, I was delayed leaving until 8:30 pm and arrival in Africa was 9:30 PM. That was a delay of 7 hours and 40 minutes. Therefore, pursuant to EU 261/2004, I requested a token of goodwill by offering me cash compensation. There was no extraordinary circumstances and the flight and my transit were severely delayed. The flight distance was 5063 miles or 8148 km and then second flight was 851 miles or 1370 km. Basically Delta contacted me and apologized about that the flight to Paris was delayed due to mechanical reasons. They indicated that I had requested a review of your case under the guidelines of European Union Regulation (EC) 261/2004 defining an airline's requirements when flight changes occur. While my delayed flight from Salt Lake City had an Air France flight number as it was a Codeshare flight, it was actually operated by Delta. They indicated that when a Delta operated flight departs the United States , the European Union regulation does not apply and cash compensation is not due.
Avatar_60_hilary Hilary Stockton commented 09 Feb 2014
Abha, unfortunately, based on what you wrote above, Delta is correct: EU 261/2004 does not apply, at least not for the delayed Delta flight from Salt Lake City. Now if by chance your Paris flight that was to leave at 12:35pm was delayed, you would have a claim for that. But as far as I understood from the above, it wasn't delayed, and you missed it due to your delayed Delta flight from Salt Lake City, so you were forced to take a later flight. EU 261/2004 only applies if you're either departing from an EU member state or you're traveling to an EU member state on an airline based in an EU member state (and it does have to be the actual carrier--codeshares don't count if the carrier flown is non-EU). Please also see which, although it's about getting United to pay EU compensation, covers the rules and compensation. Sorry that it doesn't appear to apply in your case.
Picture?type=large Marie L. commented 02 May 2014
Hi, I brought someone to the airport this morning to catch an Alaskan airline flight (10:30am departure) Neither of us realized they had changed their check-in time to 40 minutes before the scheduled departure time. He got up to the check in desk at 9:54... and was told he couldn't get on the plane. They finally said he could get on the plane, and UPS his baggage, or take a flight tomorrow. Neither option worked for him. We understand that we were in error by missing the 40 minute mark and were willing to pay a fee to get him on his plane. But that was not even an option given. Any suggestions on what we can do? (He ended up paying for a one way ticket to his destination, and unfortunately needs to use his return portion with Alaska.)
Avatar_60_hilary Hilary Stockton commented 02 May 2014
Marie, sorry to hear this--must have been very stressful. It is really important to allow enough time at the airport, especially when checking bags. United actually requires to have checked in their bags at least 45 minutes prior to the flight and AA advises 90 minutes if checking bags, so Alaska's 40 minute check-in time requirement, if anything, is shorter than normal. Right now I'd be most concerned about his return flight, since usually airlines will cancel all further segments if the first segment hasn't been flown. Has he verified that he still has that return flight on Alaska and that it hasn't been cancelled out?
Picture?type=large Patrick G. commented 12 Jun 2014
Hello, I believe I have maybe the most confusing story you have ever heard involving three airlines and a lot of dough out of my pocket. I had an event where I was sending my girlfriend back to Brazil on the back half portion of two independent return tickets. I will leave my flights out of it as they are inconsequential. Her flights were as follows: Jan1st/14-Feb5th/14 CopaAir CuritibaBRZ - Montego BayJAM Jan10th/14-Feb4th/14 WestJet Montego BayJAM -VancouverCAN So as you can see, within the scope of the Copa flights to Jamaica, we departed Jamaica together to Vancouver via Toronto. WestJet should have gotten her back to Montego Bay on February 4th and her return segment to Brazil on February 5th at noonish would have been easy to make. I had a hotel booked for her near the airport. However thats not the way things worked :( I dropped her off at the airport hours before her first segment to Montego bay which was Toronto. Her flight was delayed by a mechanical issue by more than two hours. That made her miss her connection to Montego Bay and the earliest flight the next day (regardless of airline) would not get her there in time to make her CopaAir flights on February 5th. There was no refund available for the hotel in Jamaica, there was no CopaAir flight the day after the intended, and she had school that she had to get to. So I did as suggested by my travel agent and purchased a One way Air Canada flight from Toronto to Curitiba (her home) departing that night and was forced to abandon the next three flights. My travel agent had sent in some reimbursment form or info back then and so far I have heard absolutely nothing and gotten no refunds of any kind. I would love to be refunded for the 45 dollars i spent on the second Wesjet segment for upgraded seating and the Air Canada flight only. I would hope I am entitled to the second one way fare of $1050. What's your take on the situation? Is it the craziest compilation you've seen?
Avatar_60_hilary Hilary Stockton commented 09 Jul 2014
Patrick, sorry for the delayed response, as this is an older post, and very sorry to hear of your girlfriend's travel snafus, due to the original delayed flight from Toronto. Unfortunately I'm not optimistic of your getting compensated, unless you purchased travel insurance (always a good idea when you're booking paid flights/hotel stays) although you should try to get a prorated refund for the return portion of your girlfriend's ticket, if allowed by the contract of carriage. Have your agent check the Copa contract of carriage for your ticket, and what it says about delays due to the airline, such as mechanical issues.
Picture?type=large Arpit S. commented 09 Jul 2014
Hi, thanks for the good work. I recently flew from Seattle, WA, United States to New Delhi, India, via Frankfurt Germany. It was a codeshare with Lufthansa flying me from Seattle to Frankfurt, arriving on time. From Frankfurt, I was to take Air India toward New Delhi. But this flight was delayed by 21 hours and since I did Not have German/Schengen visa, I couldn't be lodged in a hotel and had to spend 21 hours in transit zone. Since My layover was 12 hours 35 minutes, I ended up spending a total of 33 hours 35 minutes at Frankfurt. My question is, this being a codeshare flight, which airline should I approach for refund and compensation? I bought the ticket through a online travel agency. Should I route my request for refund and cancelation request through them? Please advise.
Avatar_60_hilary Hilary Stockton commented 09 Jul 2014
Arpit, thanks for your comment, and sorry to hear of this awful delay. For purposes of claiming EU compensation, it's important to know what the cause of the 21 hour delay was. If it was something outside the airline's control, such as weather, you won't be able to claim EU compensation. But if it was something within the airline's control, such as a mechanical issue, then you should seek to claim it from Air India (although I'm not holding my breath on the speed of their response time--it's often like pulling teeth to get airlines to pay EU compensation even when the delay was undisputedly the airline's fault). I'm not sure which Air India email you should use for this, so I would start by calling Air India's Germany contact center and ask where you should email / mail your claim for EU 261/2004 compensation (assuming, that is, you are sure that the delay was the airline's fault). Also see the post I wrote about this in the context of claiming it from United:
Picture?type=large Arpit S. commented 09 Jul 2014
Hi Hilary, thanks plenty for your prompt response. The delay was caused by a mechanical issue in the aircraft and as we were told, Boeing engineers were brought in for repairs. It was not weather. Quick question, how much time you think it should take for me to get ticket cost refund PLUS compensation from Air India.? Weeks, months or years... Thanks in advance...
Avatar_60_hilary Hilary Stockton commented 09 Jul 2014
Arpit, I wish I could say, but unfortunately I don't have any experience, either personally or via clients, with claiming EU 261/2004 compensation from Air India. Would definitely appreciate an update on how your claim goes...
Picture?type=large Tom M. commented 14 Jul 2014
Hello Hilary I was on flight 201 on July 10th 2014 it had to make an emergency landing on Midway Island (possible electrical fire lost of Communication possibly more this is what we where told). Which has no airport and only 45 government contractor on the Island. United had to fly another plane to pick up the passenger. fly us back to Honolulu They did schedule us a special plane to take us to Guam and I was rebook to Manila. They are offering all of us 25000 miles or a $500. Is united trying to get off cheap? Is there other compensation required? What is our recourse? All of our luggage is still on Midway island
Avatar_60_hilary Hilary Stockton commented 14 Jul 2014
Tom, very sorry to hear you were on what sounds like a very harrowing flight, with all the delays that resulted. Glad you are safe, and hope that your luggage makes it to you in Manila soon. I actually wrote a blog post in response to this, please see
Picture?type=large Tom M. commented 15 Jul 2014
Hello Hilary Thanks for your response and blog. Seeing the example was very informative. I do have 1K status and will take your advice to fill out the customer care online form. Thanks Tom
Avatar_60_hilary Hilary Stockton commented 15 Jul 2014
Tom, glad the post is helpful, and that's terrific that you have 1K status as it should help you improve the compensation / goodwill gesture United offers you. AFAIK, you can log in and use this link as a 1K:
Picture?type=large David C. commented 17 Aug 2014
Hilary I have a question In 2011 I had a roundtrip ticket (economy) on DL from SLC X/ATL X/GIG to JPA and while in JPA I bought a a one way ticket from ATL X/MIA X/PTY to GUA because my plans had changed to return to SLC. This is before I started working at a travel agency, but I´m still confused as to why when arriving in ATL I was charged a $200 at the airport for a cancelation penalty to just take the sticker off the luggage which indicated the final destination. So, I don´t understand why they are forcing passegers to take luggage to final destination or pay 200usd+ to take sticker off. Can you explain this to me please?
Avatar_60_hilary Hilary Stockton commented 17 Aug 2014
David, if I'm understanding this correctly, your last return segment ATL-SLC you wanted to throw away and not use, because you had bought a new ticket from ATL to GUA via MIA and PTY. But in Delta's (and most airlines') eyes, you were attempting to throw away a segment--not return to SLC--which was effectively changing the ticket, and that is why you were charged a cancellation penalty in order to not check your bag through to the final destination, SLC. Passengers continue to use hidden city and throwaway ticketing, even though it is against the airline's contract of carriage. In fact, as you may know, travel agents that book tickets where the passenger doesn't fly the last segment or doesn't fly the return can be charged for the difference in fare, or even lose the ability to ticket passengers on that airline altogether. And passengers can potentially be penalized by having their miles taken away or in extreme cases banned from flying the airline. If you're going to do this, it's best not to be checking any luggage, and make sure it's the last segment since all subsequent segments and the return will be cancelled if you no show.
Picture?type=large Rip Y. commented 18 Aug 2014
Hilary, AA delayed flight 153 from ORD to NRT for 3 hours at the gate due to mechanical. I missed my connection to destination city HKG. They put me up in a hotel and paid for my meals and sent an unsolicited email offering me 5,000 miles. However, I was supposed to spend the whole day today in my HK office preparing for a presentation the following day. Now, I won't arrive at the office until around 4 p.m. and will still need to work until midnight to be ready. The miles seem very light to me. Do you have any guideline for how many miles to request? I know that I wasn't bumped, but I cannot find financial benchmarks for international mechanical delays that caused missed connections and an overnight stay. Can I use their Rule 240/80 for bumping as a bench mark for mechanical delays that make me miss a connection? I read that as 200% of one way ticked up to $650. I don't expect that they will write me a check or give me a voucher for $650 for a delay instead of a bumping. However, to me 5,000 miles are worth about $50 which is a big gap. Can I request enough miles to buy a one-way first class ticket = 30,000-65000 miles. Any advice on what to ask for, any rules to reference, etc. would be overwhelmingly appreciated!!
Picture?type=large Jochen B. commented 27 Aug 2014
So sieht`s in den USA aus.
Picture?type=large Sandeep K. commented 18 Oct 2014
Hi Hillary. Hope u dng well. I travelled from little rock,USA to new delhi on route LIT-DFW-LHR-DEL on 13th oct by AA and BA and was slated to arrive delhi on 15 mrng by 8 am however due delays and cancelations at all legs of itenary I could reach my final destination only after 28 hours from scheduled arrival. My original flight from LIT was cancelled but I ws givn anther flight to DFW by AA whch made me land DFW at 9 pm whch would hv gvn me suficient time to catch my next flt to LHR at 10:50 pm but the plane never got docked for deboarding for 1:30 hours and by the time I ws out of plane it was 10:35 pm gvng me just 15 mnts to rush to nxt flt frm anthr terminal at Dfw which I missed since by he time I rchd the gate it was alrdy closed for boarding. AA gave me transportn n hotel and also rescheduled my flight to LHR but only on nxt day at 5 pm whch resulted me to miss my next conection from LHR to DEL on BA. To add to agony the rescheduled flight from DFW to LHR on AA also got delayed by 5 hours due to a technical snag and again made to miss my recheduled conection from LHR to DEL. I had to wait for 10 hrs at LHR to catch my next flight to DEL by jet airways and it was also delayed by 2:30 hrs on its scheduled deprture. I was not given hotel at LHR by AA but only meal vouchers only when i asked for lodging. Final nail in the coffin was when my baggage did not arrive in final flight to DEL. One of the baggages is still to be traced as per jet airways while I m writing this. In all this process I have lost 2 days of work which is crucial time for my business at this time of year. Can u suggest me what compensation can I put a claim for with AA/jet airways for all these delays in travel and baggage. Thhanks.
Avatar_60_hilary Hilary Stockton commented 30 Oct 2014
Sandeep, sorry for your agonizing experience--truly a nightmare. I definitely recommend seeking a "goodwill gesture" from AA for those delays, even though AA is under no legal obligation to compensate you for the cancelled flight. You can write AA at For your flight from LHR, it depends if it arrived more than 3 hours after its scheduled arrival, given that it departed 2.5 hours late. If it did arrive more than 3 hours late, then you're owed 600 EUR, although it could be like pulling teeth to get Jet Airways to pay it. For more on EU 261/2004 see
Picture?type=large Joe S. commented 23 Oct 2014
Hi Hillary, we have 4 ticketed first class seats to come back from Orlando to Newark. We purchased these tickets when they first went on sale in December 2013. They oversold the flights and bumped my minor children out of their assigned seats. When I called them to inquire they told me that they bumped them because we paid the lowest fare of the first class passengers. This is a busy day and all the flights show no seats. We will be coming off a cruise so it will be difficult contact the airline before the morning of the flight. Any suggestions?
Avatar_60_hilary Hilary Stockton commented 30 Oct 2014
Joe, very sorry to hear this--not sure if you've already taken this flight, but what compensation did the airline (assume United) offer? I would definitely request compensation. Unfortunately it probably won't be as much as you'd like (for flights s for day of departure downgrades) but definitely worth writing United about. Online form is at
Picture?type=large David W. commented 29 Oct 2014
I had an Allegiant flight from Grand Forks to Las Vegas and checked in online and had no luggage. I was through security 35 minutes prior to departure only to be denied boarding as the flight was leaving early, no refund, nothing, from the gate. Just told to go away.
Avatar_60_hilary Hilary Stockton commented 30 Oct 2014
David, sorry to hear your flight departed early! Unfortunately, though, Allegiant says you need to be at your gate (so already checked in and past security) at least *1 hour* before scheduled departure. See This is a lot more time than is required for domestic flights by most other airlines (for example, United just requires you to be at the gate at least 15 minutes before scheduled departure time)--just another reason not to fly Allegiant.
Picture?type=large Juli A. commented 01 Dec 2014
I bought a flex ticket through AirCanada. We knew that there might be some issues with the dates so purposefully bought a 'flex ticket'. All websites claim that flex tickets for international flights are refundable (mine was bought from the UK, to go to Canada). Even the link on the receipt they e-mailed, the link takes me to the flex fare conditions (again saying refundable for a fee) but lower down written on my ticket after purchase it says it is not. How can they send me a receipt for something advertised as a refundable ticket, but refuse to refund it? Can I claim that this was sold under false pretences? I feel duped.
Avatar_60_hilary Hilary Stockton commented 01 Dec 2014
Juli, I agree with you that with a name such as "Flex" you'd expect it to be refundable. And if your flex fare conditions state that it is refundable for a fee, you should definitely take this up with Air Canada. Unfortunately, when I look at Air Canada's chart at showing its 5 different fare options, it does depict the Flex ticket option as non-refundable. Very misleading term for this type of ticket, since the main difference appears to be slightly lower costs to change the ticket (but not to refund the ticket).
Picture?type=large Juli A. commented 02 Dec 2014
Hi Hilary, Thanks for looking into it! I think I found the mix up (on their part) The flex fare in the link you mention is for inter-Canada flights. The ones below are for international originating in Europe: and from this page for options of what kind of flights (international or local) it takes you to this!!: So frustrating!
Picture?type=large Siuman C. commented 22 Dec 2014
Hello Hilary, Two weeks ago I was on a delayed flight (Delta, +4 hours) from the US to Europe. I was bumped from a different flight, and ended up on the delayed flight. The airline says there's no compensation, but when I read your article (below bumping - international flights from US), I think there might be. Do you know where the regulations officially are stated? Thanks for your help!
Avatar_60_hilary Hilary Stockton commented 14 Jan 2015
Siuman, unfortunately there's no EU 261/2004 compensation due since the flight was *to* the EU on a non-EU airline (Delta). If you'd been traveling on a carrier based in the EU, then compensation would be due. The only compensation would be if you were involuntarily denied boarding when you were bumped. If the flight you were originally on was oversold and you were bumped because of that, you would be entitled to 400% your one way ticket price, up to $1300, for a delay of 2 or more hours.
Picture?type=large Heidi S. commented 14 Jan 2015
Hello Hilary,, A friend of mine used her miles from AA to book a trip jfk/hkg/tsa/jfk, AA booked her trip with CX, she is a seniro citizen having knee problems, therefore she requested an aisle seat, her seats were confirmed by reservation, on the way to jfk she wanted to make sure that she will have an aisle seat due to 15 hrs flts. on the way to the gate in hkg the agents ensure her that she has an aisle seat, but at the time of boarding she asked again and was told one more time that she has it. inside the aircraft she noticed that she was not allocated as she was told and confirmed, she asked the flight attendant about her seat and she was told that she can get an aisle seat by paying over 2,000.00 without other explanation. they did not tell her that she needed to by an one way ticket .they did not tell her that they will not use her miles ticket, in fact she was told that they have aisle seat. she has complained to CX, AA and DOT and no one is doing anything about refunding her money, the credit card company is not giving her the refund to her account either. What can she do? please help
Avatar_60_hilary Hilary Stockton commented 14 Jan 2015
Heidi, unfortunately, Cathay's contract of carriage (and most other airlines') do *not* guarantee a particular seat or type of seat: "...we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft..." So unfortunately your friend is out of luck. With her knee problems, I highly recommend that she save up or buy enough miles to book Cathay long haul business class next time, since all seats offer aisle access, or a similar business class product where all seats offer direct aisle access. That way, regardless of any seat change, she would still have aisle access (and a much more comfortable flight, since these are flat bed seats). I would also advise her to ensure that she tells the airline in advance of her disability, not just of her aisle seat request, since airlines do try to accommodate disabilities and medical needs for certain seats.
Picture?type=large Silvia B. commented 24 Feb 2015
Hello Hillary. We just returned from Asia. Our Asiana Airlines flight was at the gate and the crew was onboard. It was on time. They announced that due to multiple Asiana planes being delayed, with their passengers needing to get to our flight, that our flight would be 90 minutes delayed. The flight went from Seoul, Korea to Seattle. It was to arrive at 11:20 am. We had a 2:10 minute layover (Customs) before boarding an Alaska 1:30 pm flight to San Diego. Needless to say, we arrived at 1:15pm in Seattle and missed our connection. They told us the only flight available (due to everything being oversold) was at 8:30 pm. We ended up catching a 545pm stand by flight to San Diego and not sitting together. It was a 30+ hour day for us. Is there any action I can take against Asiana, since my plane was there and on time, and their greed caused my wife and I a very miserable day? Thanks Scott
Picture?type=large Pradeep S. commented 20 Apr 2015
Hello Hilary, a Colleague and I were flying from Colombo to Frankfurt on 13th April to attend an international exhibition in Maastricht Netherlands (14th to 16th April). (Frankfurt to Netherlands by train) We flew by Etihad Airlines. The flight landed in Abu Dhabi at 8.30am 13th April and when we arrived at the airport terminal we were informed since the our flight was delayed and we will not be put on the connecting flight to Frankfurt also operated by Etihad that will be leaving 8.55am. We were put on a flight on the 14th April at 2.20am to Rome and from Rome to Frankfurt 8.40am which landed in Frankfurt at 10.45am minus our luggage. Informed Alitalia authorities about the missing baggage as it was code shared flight. They informed the baggages are in Rome and that it will be delivered the next to the hotel we were staying in Maastricht. Got to Maastricht by 5.30pm and just managed to by a suit, shirt, shoes etc. to the exhibition. When checked the baggage on global tracing it was shown that the baggage will be in Amsterdam on 16th April. The baggage was deliver on the 17th April to the hotel in Maastricht on 17th April by 12.30pm. We flew back to Colombo on the 18th April at 11.15am from Frankfurt. Can we ask for compensation for Ethihad / Alitalia? Are we eligible for compensation? Thanks Pradeep
Picture?type=large Pradeep S. commented 20 Apr 2015
Hi Hilary, I forgot to state that we were given a room at the Airport hotel minus the baggage and 3 meal coupns.
Avatar_60_hilary Hilary Stockton commented 20 Apr 2015
Pradeep, sorry to hear about all the problems you experienced with your Etihad delayed flights and delayed baggage. Etihad tends to handle delayed baggage compensation on a case by case basis, so what I recommend doing is making a copy of all your receipts for the suit and other replacement items you purchased and sending it to, copying on the email, and if you haven't heard back in a few days, following up with a call to Etihad's Abu Dhabi Baggage Office at +971 2 511 2170. If you haven't already, also check whether you have any delayed baggage compensation via your credit card used to purchase the ticket.
Picture?type=large Christine E. commented 20 Apr 2015
Hi Hilary, Just returned from USA. Booked flights through BA direct into Miami, back via JFK. Miami -JFK leg was with American Airlines. Unfortunately the flight from JFK was delayed with mechanical failure. I had assisted boarding due to broken foot and was boarded (my daughter was not allowed to accompany me) and left on stifling plane for 90mins with the rest of my family still in the terminal: finally deplaned and sent to reschedule flights as we would now miss BA connection in JFK. After an hours wait at the desk, told only option was flight out late then overnight JFK. Arrived JFK 11pm, told to walk (!) to Airtrain to get to hotel shuttles. Eventually granted voucher for taxi. 2hours sleep, back to BA to be told we hadn't been ticketed. Cue further delay. Eventually checked in and took flight. Arrived UK about 11hours late, exhausted, sweaty and in pain. No luggage at carousel. Finally luggage arrived at our home 36hours later. Question is: who do we complain to? Not just about the delay but the inhuman treatment I received even though they had been notified I needed assistance. Please advise.
Avatar_60_hilary Hilary Stockton commented 04 May 2015
Christine, sorry you had to endure such a terrible return journey, this sounds like a nightmare. Assuming this was all part of the same reservation (the AA flight from Miami to JFK was part of the same reservation as the BA flight JFK to LHR) you are likely due EU compensation, since very rarely are mechanical problems considered an extraordinary circumstance. See my recent post on this, Try writing to BA at PO Box 5619, Sudbury, Suffolk, CO10 2PG or fax to 01787 883 195 and to AA Customer Relations at
Picture?type=large Lisa T. commented 04 May 2015
We were booked to fly Air Canada from St. John's Newfoundland to San Diego California in February. The scheduled flights were St. John's to Halifax, Halifax to Boston, Boston to San Diego. A jetty/stairwell hit the plane in Halifax after we boarded, we were asked to leave the plane so they could check for damages. This delay caused us to miss our connecting flight in Boston. Air Canada gave us one night in a hotel and one day's worth of food vouchers and rebooked us for the following day. A storm occurred the following day cancelling our flight so we ended up spending 3 nights in Boston. Air Canada said they weren't responsible for the extra two nights in Boston or our meal costs or the roaming and long distance charges we incurred trying to get thru to Air Canada and waiting on hold. I contend their issue in Halifax caused us the expense of three nights in Boston, they're claiming weather issues. Am I entitled to a refund of the two nights of expenses I incurred?
Avatar_60_hilary Hilary Stockton commented 04 May 2015
Unfortunately there's no compensation due for delays due to weather. Here are Air Canada's obligations for delays within and outside their control: Weather is not within Air Canada's control, so no compensation is due you, since you would have departed the following day had there not been a storm. I highly recommend purchasing travel insurance before your trip to cover weather-related and other expenses that airlines don't cover in the case of canceled or delayed flights.
Picture?type=large Janncy Y. commented 19 Jun 2015
Hi Hilary, we were traveling from Lima via Huston to Honolulu. Due to aircraft maintenance (I got an email confirmation), the flights got canceled. They rerouted us from Lima via Panama, LA to Honolulu. But the connection time in LA is only 2hrs which I've raised my concerns to them it might not be sufficient to go through American custom and visa control. As matter of fact, we missed our flight from LA to Honolulu and forced to stay in LA for a night in a hotel with only smoking room available and they lost our baggage. The service desk insisted the cancellation is due to weather issue in Huston. Now our holidays in Honolulu is ruined. They advised us to prolong the stay in Honolulu and the airline will pay for our flights to Sydney and the car rental cancellation there. What should I do and get compensated? Thank you
Avatar_60_hilary Hilary Stockton commented 19 Jun 2015
Janncy, you will need to follow up with the airline--hopefully you got in writing the statement that "the airline will pay for flights to Sydney." In the future, I highly recommend getting travel insurance, because it is usually easier to collect through a policy such as TravelGuard than it is to get any compensation from airlines. You can also sometimes get some trip interruption or trip delay compensation, depending on which credit card you used and the travel insurance benefits that come with it. See
User_avatar_default Alex Z. commented 24 Jun 2015
Hi, Hillary, My wife and my two kids age 3 and 6 were booked on a SAS flight from Newark to Copenhagen to Warsaw last night at 11:30 pm. We arrived at the airport at 9:30 pm and were told the flight was cancelled due to technical problems of the plane in Copenhagen (it never arrived). We were told SAS emailed all passengers. I did not receive any email (I checked also the spam folder when we returned and there was no email from them there as well). They re-booked my family for today's flight at the same airport at 5:30 pm. As we were en route to the airport at 1:30 pm we received a call from SAS that the flight was cancelled again! We were re-scheduled for the non-stop flight from JFK to Warsaw tonight at 10:30 on Polish Airlines and now are waiting at home. Hopefully this one will work. We incurred travel expenses from Brooklyn to Newark airport and I had to cancel my work in the afternoon. I am employed on contract bases and I lost half of day's pay. Not to mention inconvenience for us and the family members that are supposed to pick my wife and children in Warsaw (re-scheduling of their work three times by now). Am I understanding right that SAS will not compensate us for any of these hassles? Thank you for responding in advance.
Avatar_60_hilary Hilary Stockton commented 24 Jun 2015
Alex, oh no, what a nightmare! Unfortunately SAS and other airlines never pay consequential damages such as your lost pay, but you are covered by EU 261/2004 and are entitled to EUR 600 per person because your original ticket was on SAS, an EU airline. Even though these posts have to do with United and AA, see them for more about EU compensation: and It's often like pulling teeth to get airlines to pay this, but insist on it, and contact SAS both via email and snail mail: SAS US, 301 Route 17 North, Suite 500 Rutherford, NJ 07070. Expect an initial refusal, but be persistent: mechanical problems are *not* considered an extraordinary circumstance. Safe travels tonight, and hope you prevail with your claim.
User_avatar_default Alex Z. commented 24 Jun 2015
Hilary, This is great news! I will push for refund, that would pay for more than half of the amount I shelled out for these tickets! I appreciate your very fast response and will post a follow up when I resolve the issue.I have another question: What is the statue of limitation for claims of refunds? About 2 years ago my mother-in-law was going back to Poland after a visit here. I think it was a KLM (not sure, need to dig) and her flight from Newark was delayed about 6 hours and she had to endure an extended layover in Europe waiting for her connecting flight. Can I still go after the airline for that? I paid for her ticket.Thanks again in advance.
Avatar_60_hilary Hilary Stockton commented 24 Jun 2015
Alex, before you get too excited, let me stress that it often takes *months* to get the airlines to pay EU compensation, if they do at all. Please be sure to refer to it as compensation under EU 261/2004, it is not a refund. The statute of limitations for EU 261/2004 actually depends on the EU country, so I would double check the carrier your mother-in-law flew; if it is, I believe the statute of limitations in the Netherlands is 5 years so you still have time. You will need to ensure that you know the reason for the delay; if it was weather related EU compensation does not apply; only for delays and cancellations under the airline's control.
User_avatar_default Alex Z. commented 06 Jul 2015
I know it takes a long time. It took me exactly 52 weeks to have Lufthansa refund $200 that I was overcharged at the airport in Europe after I rescheduled my flight. I am not getting my hopes too high, but high enough to be motivated :) Since my family was rescheduled twice on one ticket, do you think I should go after SAS for double the $$600 refund per ticket, or is it "pushing it"?
Avatar_60_hilary Hilary Stockton commented 07 Jul 2015
It would be EUR 600 per ticket, even if rescheduled more than once, again assuming the cause of the delay was not weather, a strike, or other issue outside the airline's control. All the best with your claim.
Picture?type=large Jeanette F. commented 17 Jul 2015
Hilary I am trying to find out what entity determines in what order flights leave after a weather delay? During the 6 1/2 hour delay of our flight from Austin to Atlanta we were continually told by the pilot and crew that since we were the first plane delayed we would be the first to leave. Needless to say this did not happen and many flights scheduled after us were allowed to leave hours before our flight. Both from the same airline and different airlines. After registering a complaint to Delta they informed us that Air Traffic Control has complete control over the order in which planes leave after a weather delay and that the first delayed flights do not necessarily leave first and that Delta has no control over this. I do not see how Delta would have no control over whether their 2:30pm flight left before their 4:00pm or their 6:30pm flight and question as to whether this was a decision by Delta to only have one flight delayed for an extended period of time. Do you know the protocol for this type of delay?
Avatar_60_hilary Hilary Stockton commented 18 Jul 2015
Jeanette, please see my response in today's post, at
Picture?type=large Zonk Z. commented 09 Aug 2015
So where are we with this? When do we get the passenger bill of rights made into law? Why is this not on top of every congressmans desk daily? Why is it not part of the Presidential Campaign package?
Picture?type=large Jenni S. commented 10 Aug 2015
Hi Hilary. I'm hoping you can help with some advice. I am from Perth Australia and have flights booked in September to Chuuk via Brisbane/Cairns (virgin) and Cairns/Guam/Truk (united). On the return trip (29th September) we are booked Chuuk/Guam/Cairns and then Cairns/Melbourne. United has now cancelled the Guam/Cairns route so we can't get home. This was decided at least 2-3 weeks ago and we haven't been contacted. I found out by reviewing my bookings and finding the Guam/Cairns has been removed. One option we have is to fly Guam/Manila with United and then Manila/Melbourne Singapore Airlines. Are we within our rights to ask United to reroute us this way? If not, what are our other options. Accommodation is paid for in all locations including an overnight in Guam and Cairns on the return trip and a week in Melbourne. Regards Jenni
Avatar_60_hilary Hilary Stockton commented 17 Aug 2015
Hi Jenni, sorry to hear United cancelled your Guam to Cairns flight and didn't inform you! I would definitely call United if you haven't already to ask for the reroute you mention. While I haven't had a client on this particular route, I certainly have helped clients get rerouted on other carriers when there's a cancellation such as this, although each case is individual and can depend on the ticket type and the flyer's elite status. United should either get you to Melbourne, via the Manila route you mention (and it helps that Singapore is a Star Alliance carrier) or refund you the cost, although I'm guessing you'd prefer the reroute since your flight is in a little over a month.
Picture?type=large Jenni S. commented 22 Aug 2015
Thank you for your reply Hilary. I have been rerouted (I think) on Jetstar via Tokyo, Japan. It will add quite a bit of flight time but we shouldn't be out of pocket. Jetstar was named as their "protection" which I found strange given they are part of One World and United is *alliance. I tried emails to get an answer as I'm from Australia and personnel over here seem to only be able to help with general inquiries. To get a response eventually I sent a personal message to the United FaceBook page. Very quick to get a remedy through perhaps 6-8 PM's back and forth. All solved in one night!
Picture?type=large Prabuddha G. commented 20 Aug 2015
Hi Hillary I was flying to CGk via NRT and BKK on ANA on a Mileageplus Ticket out of SJC. The plane had mechanical trouble and we were bussed over to SFO and put on a United flight to HND, connecting to BKK and CGK. The original itinary had an 11 hour halt built into it at BKK where I planned to go out and see the city. Due to this rescheduling it became a 2 hour connection. I still reached CGK at my original time . However I did lose a day of vacation. If I was going to take the 8 PM United flight instead of the 12 PM ANA flight I could have worked that day. Do you think ANA will provide any compensation given that this was an United Ticket and I did reach final destination as per schedule.
Picture?type=large Margaret B. commented 22 Sep 2015
Seattle to Heathrow cancelled on Saturday 19th September due to technical issues. Delayed for 18 hours .Told I won't get compensation just a $125 voucher towards an other flight. How can I get compensation
Avatar_60_hilary Hilary Stockton commented 22 Sep 2015
Margaret, were you flying a US airline or an EU-based airline? If it was a US airline, the airline is correct that no compensation is owed other than a refund or a rescheduled flight. Only if you were flying an airline based in the EU, such as British Airways, would you be eligible for EC 261/2004 compensation.
Picture?type=large Michelle R. commented 01 Nov 2015
Our flight has had 3 delays so far. There is NO weather advisory. We have checked the Airline (allegiant) website for weather advisory lists and also check the weather on line where we are and where we are going .. and surrounding .. great weather. No explanations have been given .. must be some problem on their part .. at what point should they have to give us a refund or at least some $$ back? We will be arriving hours late missing scheduled events IF we do not encounter any further delays. So far it is a 4 hour delay (6 hours with arriving at the airport 2 hours early) .. one of our passengers is elderly (78 years old) Is the airline liable for their delay when no weather factors are involved? Thanks Michelle R -
Picture?type=large Michelle R. commented 01 Nov 2015
..we now have a 4th delay .. 5 hour delay .. so far
Picture?type=large Michelle R. commented 01 Nov 2015
now they canceled the flight and said we will try tomorrow morning .. been at the airport since 8am .. now it is 3:30pm .. I live 2 hours away .. they offered a $100 credit voucher .. pretty lame :( Where do we go till morning? lost a day of the trip .. no where to stay .. no extra $$$ to pay for a place to stay ..this stinks .. again, NOT a weather issue ..
Avatar_60_hilary Hilary Stockton commented 01 Nov 2015
Michelle, per Allegiant's contract of carriage, you should be eligible for a full refund of the unused portion of the tickets, even if you purchased non-refundable tickets. See If you ask for a refund, you will of course have to get other flight tickets if you plan to go on the trip. No other compensation applies, which is not unusual for an airline contract of carriage. Also see
Picture?type=large Mumtaz Z. commented 06 Feb 2016
What are the rights of pasanger when international flight was cancelled due to employees strike. Ticket was purchased through an agent
Picture?type=large Sacha S. commented 10 Mar 2016
Hi Hillary, my girlfriend had 10h delay from her flight from JFK ( New York) to GIG (Rio de Janeiro) on direct flight AA973. Reason we are not sure but there was absolutely no weather issue. Can you let me know what she is entitled to and does it make a difference if it is me who paid the flight? Ticket was purchased directly with AA. Thanks a lot ! Cheers
Avatar_60_hilary Hilary Stockton commented 10 Mar 2016
Sacha, unfortunately she is not entitled to any compensation for delays, since the flight you describe is departing the U.S. and is on an American carrier. AA's Contract of Carriage provides in part "Schedules are subject to change without notice. American is not responsible for or liable for failure to...operate any flight according to schedule" See The only flights where you have a right to compensation are those that depart the EU or are on an EU carrier flying to the EU and thus fall under EC 261/2004. See
Picture?type=large Corey E. commented 17 Apr 2016
If my flight to Hawaii time of arrival at 330 and plane from Richmond Va get delayed for 2 hours cause me to miss my flight in Georgia because of mechanical engine issues this is my second time flying it amazing that any company is not responsible for me getting to Hawaii after 1215pm not only that I already pay for 7 day but for my bags to not be here its after 8 pm.My blood pressure pills in the bag and I have a toe infection and yes my medicine was in that bag. I was switch several flights stand by for that one delay. Its unbelievable.
Avatar_60_hilary Hilary Stockton commented 17 Apr 2016
Corey, very sorry to hear of all your delays; unfortunately no U.S. carriers for flights departing the U.S. (or most other airlines, apart from those that depart the EU or are on an EU carrier flying to the EU) compensate for delays. This is why I do recommend travel insurance and using a credit card that offers trip delay insurance, such as the Citi Prestige card, which offers up to $500 in reimbursed necessary expenses if you're delayed at least 3 hours or more.
Picture?type=large Rob V. commented 24 May 2016
Hi Hilary, my wife and I were flying Detroit to Las Vegas, with a scheduled flight take off of 1010pm. Just prior to leaving the gate, a mechanical issue was found on the plane. They had to call in another plane to replace it, but It was found to be smaller than the original plane. We were bumped off of this one, and the next available flight was departing Detroit just after 7am local time, landing in Vegas, after a layover in Minneapolis, just after 11am local time. Would we be entitled to the 400%/$1300, or are we out of luck because our plane was switched for a smaller capacity one as a replacement?
Avatar_60_hilary Hilary Stockton commented 24 May 2016
Hi Rob, very sorry to hear of your frustrating experience. Unfortunately I don't believe you'll be covered because you were bumped from the replacement flight not due to that being the original flight and it being oversold, but because it was a replacement aircraft that wasn't originally meant to fly that route. You could certainly try to get involuntary denied boarding compensation from the airline, but I'm not optimistic in this scenario.
Picture?type=large Tamie J. commented 25 May 2016
Hi Hilary, my husband and four other people from our church flew back today from mexico on united airlines. when they landed at o'hare it was an hour before they were allowed to leave the plane. once they got through customs they found out their connecting flight is delayed, after three hours they are allowed to board the plane awaiting fuel. After about an hour they are told the flight is canceled and they will be placed on the next available flight which isn't until 10pm the next night and because its weather related they get to spend that time at the airport because that don't qualify for accommodations. My question is how is it weather related when the whole time they were delayed other planes were landing and taking off including flights going to the same destination as them.
Picture?type=large Dvorah F. commented 13 Jul 2016
Hi Hilary, Alaska Airlines called me 3 hours before my scheduled departure to say my toddler and I had been bumped because a smaller aircraft than anticipated was being used for the domestic journey and we were put on a flight leaving 4 hours later. Are they required to compensate me in any way for this? Thanks
Avatar_60_hilary Hilary Stockton commented 13 Jul 2016
Dvorah, sorry to hear of your being bumped, especially when traveling with your toddler. If it had been the same flight and Alaska had bumped you, you would be entitled to compensation, but unfortunately the airline isn't required to compensate you when the reason for the bumping is that a smaller aircraft was substituted: "If the airline must substitute a smaller plane for the one it originally planned to use, the carrier isn't required to pay people who are bumped as a result." Source: Although Alaska isn't required to compensate you , you can still ask Alaska for a goodwill gesture though, for example a voucher for future travel or Alaska Airlines miles.
Picture?type=large Gail A. commented 11 Aug 2016
Hi Hilary, I am booked with Air France for a return journey from Spain to Australia (Perth). I booked in May 2016 but I am not due to travel until November/December 2016. I have connecting flights in Paris and Singapore on the way out and Kuala Lumpur and Amsterdam on the way back. I have been advised by my travel agent that Air France have cancelled my flight from Perth to KL so they have offered a much earlier flight which will mean me having 15 hours in KL airport waiting for my connection, the other alternative they have offered is a refund of my return flight (no actual amount stated). Am I within my rights to ask them to reroute me, i.e. leaving Perth, connecting in Abu Dhabi and then Amsterdam? Many thanks
Avatar_60_hilary Hilary Stockton commented 11 Aug 2016
Gail, Sorry to hear of Air France canceling your Perth-KL flight; at least you have advance notice and can figure out what kind of resolution will work best for you in advance of your trip. I generally don't book my own clients on Air France given their all too frequent cancellations / delays / labor strikes. I do recommend being your own advocate and finding another Air France route that would work better for your return, and asking if you can be rerouted on it. There's no guarantee Air France will rebook you (or won't charge a difference in fare) but you won't know until you ask.
Picture?type=large Shilen G. commented 11 Aug 2016
Hi Hilary, Firstly I would like to thank you on behalf of all distressed passengers. My mother in law, nephew and niece recently flew on Kenya airways from nairobI to vancouver. The tickets had been purchased from a travel agent and paid for. The travel agency are now claiming that the fare paid for was less then what should have been paid. They called the airline and got the tickets cancelled and requested for refund from airline. My family members are now stranded with no option buto to buy one way ticketo from van cover to nairobi. Is this legal?
Avatar_60_hilary Hilary Stockton commented 11 Aug 2016
Shilen, sorry to hear of these issues; it sounds fishy if you in fact had valid roundtrip tickets (did you have actual ticket numbers?) only to have the travel agent claim that they required more money. I would take this up with the travel agency, since it sounds as though they cancelled the tickets against your will. If you can't get this resolved with the agency directly, and this is a U.S. or Canadian travel agency, report them to the Better Business Bureau. And if the agency did not have permission to cancel existing tickets, plead your case to the airline, saying that the tickets were cancelled without your permission and seeing if the airline will reinstate them instead of refunding the money. In general, it's best to deal directly with airlines for airline tickets, unless say you're using miles or points and need Award Booking help from TravelSort or a similar award booking service.
Picture?type=large Freddy L. commented 14 Mar 2017
I'd want a "right" to get water on the plane. You're not allowed to bring liquids onto the flight, and recently, on two Pegasus flights (Moscow - Istanbul and Istanbul - Tel Aviv) they wanted around $2 for a small bottle of water. This is when it's also often difficult to find any water coolers in the airport! Considering how dangerous it could be to dehydrate (the Pegasus in flight magazine even warns of it!), this SHOULD BE a passenger's right.
Leave a Comment
Hotel Rewards Credit Cards
Get Free Email Blog Updates
Popular Articles
  Which credit cards should you use for which spend? TravelSort reader Ann writes "I've read many of your previous travel credit card posts, but I'm curious about which credit cards you're using most now, and why. My husband and...
  This ANA First Class 777 Review for a New York JFK to Tokyo Narita flight is part of a new trip report including Tokyo luxury hotels, restaurants and sushi bars. Having previously enjoyed JAL First Class, we were looking...
  Can you earn Ultimate Rewards points at Shop Through Chase with an AMEX or another credit card? TravelSort reader Jeff writes "I plan to buy a new iPhone and would prefer to put it on my AMEX, since I've...
  Virgin America First Class markets itself as the way to fly in style, but my recent flight experience was very much style (if you can call it that) over substance. Here's my review of Virgin America First Class: Virgin...
  This British Airways First Class 747 Review is one of my several reviews of British Airways First Class; see all posts tagged British Airways, or for other airline first class and business class reviews, see my Airline Reviews. Since...
  Persistence often pays off, including for award tickets. I book many AAdvantage awards for Award Booking clients, because even though Alaska miles are often less expensive, have the advantage of allowing a stopover on a one way award, and...
  A 50K CitiBusiness AAdvantage Bonus Offer without the usual 24 month restriction is available, via Reddit, and I've updated my Best Travel Credit Cards page with this offer. Normally Citi cards have language stating that the bonus is not...
  This Japan Airlines (JAL) 777-300ER Business Class Sky Suite Review is from our recent trip to Japan, including ANA First Class, JAL Business Class review, and Tokyo luxury hotel reviews and Kyoto luxury hotel reviews. For previous posts in...
  The British Airways Concorde Room lounge offers private cabanas for passengers traveling in British Airways First Class, as well as complimentary 15 minute spa treatments at Elemis Spa. I although I previously reviewed this lounge a few years ago,...
  There's a 50K Korean Air Skypass Visa Business card targeted bonus offer, which I received in the mail recently. The issuer is US Bank, so if you've already taken advantage of other attractive offers from Chase, AMEX and Citi,...