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Updated July 2025
The Chase Sapphire Lounge Boston opened in 2023, but we only recently got a longer, second chance to visit it.
Chase Sapphire Lounge Location, Hours, and Access
The lounge is located between gates B39 and B40, so the lounge is most convenient to passengers departing from B gates and C gates such as Aer Lingus, Air Canada, Alaska Airlines, American Airlines, JetBlue, Southwest, Spirit, TAP Air Portugal, and United Airlines, among others. The lounge hours are 5am-11pm daily.
On my most recent visit on a Thursday at 3pm, there was a short line to get on the wait list, and I was told to expect a 30-40 minute wait. I got a text message after 30 minutes letting me know that I could now enter.
On a prior location in late 2024, we got there on a Thursday around 3:30pm, and there was also a line just to get on the wait list. Once we made our way to the staffer, we were told there was an approximately half hour wait to get into the lounge.
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Chase Sapphire Reserve cardholders who have gotten their complimentary Priority Pass membership enjoy free access and can invite up to two guests; other Priority Pass members who do not hold a Chase Sapphire Reserve card are permitted one complimentary entrance to a Sapphire Lounge per year. All subsequent visits (to any Sapphire Lounge) are subject to an entrance fee. Also note that Priority Pass members who don't hold a Chase Sapphire Reserve don't have any guest privileges, access is for the card member only.
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Lounge and Amenities
The reason for the wait was immediately apparent once we entered. Here's the seating closest to the elevators where you enter and exit:
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Further back, the cozy nooks were taken but there was less comfortable bar stool seating:
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There were very few places to sit, however, at the bar or in the dining area.
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Here's the dining room area, near the buffet:
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And this was from our 2024 visit:
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Other amenities include shower rooms, a nursing room, and even a small family room, as well as views of the tarmac.
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Here's the menu during our July 2025 visit:
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Very unfortunately, you can't just ask staff for the made to order items; you have to order through a QR code placed on each table. The problem? Someone didn't QA these properly, since it didn't work on my phone, and none of the staff could get it to work (they also said some other visitors had had the same problem). Ultimately a supervisor had to come by with an iPad to take my order. Ah, technology.
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The best aspect of the lounge, in our view, was the food selection, which is a cut above most domestic lounges. Unlike in the AMEX Centurion Lounges, however, where you serve yourself, everything is already portioned out into small plates and bowls (or you request a made to order item). This has the advantage of reducing crowding, as you don't have to wait in line to get food, but it also means you may need quite a few of these small dishes if you're hungry and don't have time to wait for a made to order item.
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A lot of airport food isn't particularly healthy, so the first things I ate here were vegetables: a nice crunchy kale and sweet potato salad with goat cheese, and some roasted carrots. Both really hit the spot.
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I'd seen a lot of burgers go by, so I ordered one on impulse, but it was decidedly mediocre and a bit overcooked (I wasn't asked how I wanted it cooked). I should have stuck to the Chef Douglass Williams items.
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That said, I did try Chef Williams' Pea Pesto Crostini, and while the pea pesto-ricotta mixture was quite good, to my taste it was a bit too salty, and I could have done without the crunchy things on top.
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I did really enjoy Chef Williams' Strawberry Custard with Nut-Free Granola:
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And here are examples of the selection during our 2024 visit:
Clam Chowder:
Farro and Butternut Squash Salad:
Roasted Cauliflower:
Kale Salad:
Lentil Rice Soup:
Fried Chicken:
Apple Crumble with Cinnamon Oat Topping:
Pineapple Parfait with Coconut, Pepitas and Lychee:
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There's also self-serve coffee and tea, apples, and biscotti. Unfortunately, on our most recent July 2025 visit, the coffee machine and water dispenser closest to the buffet were both out of order:
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The Verdict
If the Chase Sapphire Lounge Boston didn't have a line, a half hour wait list, and could reduce its visitors by at least 50 percent, it would be a very nice lounge. We'd love to see these lounges be exclusive to Chase Sapphire Reserve card members, with the option for others to pay, in order to reduce the overcrowding.
Unfortunately, at least for our visit, it was very underwhelming and the opposite of relaxing because of all these factors. What it is good for is a quick bite to eat, given the various food offerings, which are more creative than most domestic lounges. There are plenty of vegetarian options as well, and frankly our favorite things to eat so far in the lounge have been the vegetable options. Don't expect anything super gourmet (we found the apple crumble nice enough, but cloyingly sweet; the strawberry cream with granola on our more recent visit was better; our burger was decidedly mediocre), but it's better than you're likely to get anywhere except perhaps a Centurion Lounge, for domestic travel. It's also handy if you're able to get access to a shower room, since most domestic lounges don't have one.
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