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The Chase Sapphire Lounge Boston opened in 2023, but we only recently got a chance to visit it prior to a JetBlue flight.
Chase Sapphire Lounge Location, Hours, and Access
The lounge is located between gates B39 and B40, so the lounge is most convenient to passengers departing from B gates and C gates such as Aer Lingus, Air Canada, Alaska Airlines, American Airlines, JetBlue, Southwest, Spirit, TAP Air Portugal, and United Airlines, among others. The lounge hours are 5am-11pm daily. We got there on a Thursday around 3:30pm, and unfortunately there was a line just to get on the wait list. Once we made our way to the staffer, we were told there was an approximately half hour wait to get into the lounge.
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Chase Sapphire Reserve cardholders who have gotten their complimentary Priority Pass membership enjoy free access and can invite up to two guests; other Priority Pass members who do not hold a Chase Sapphire Reserve card are permitted one complimentary entrance to a Sapphire Lounge per year. All subsequent visits (to any Sapphire Lounge) are subject to an entrance fee. Also note that Priority Pass members who don't hold a Chase Sapphire Reserve don't have any guest privileges, access is for the card member only.
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Lounge and Amenities
The reason for the wait was immediately apparent once we entered. Here's the seating closest to the elevators where you enter and exit:
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Further back, the cozy nooks were taken but there was less comfortable bar stool seating:
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There were very few places to sit, however, at the bar or in the dining area.
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Here's the dining room area, near the buffet:
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Other amenities include shower rooms, a nursing room, and even a small family room, as well as views of the tarmac.
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The best aspect of the lounge, in our view, was the food selection, which was a cut above most domestic lounges. Unlike in the AMEX Centurion Lounges, however, where you serve yourself, everything is already portioned out into small plates and bowls. This has the advantage of reducing crowding, as you don't have to wait in line to get food, but it also means you may need quite a few of these small dishes if you're hungry. Here are examples of the selection during our visit:
Clam Chowder:
Farro and Butternut Squash Salad:
Roasted Cauliflower:
Kale Salad:
Lentil Rice Soup:
Fried Chicken:
Apple Crumble with Cinnamon Oat Topping:
Pineapple Parfait with Coconut, Pepitas and Lychee:
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There's also self-serve coffee and tea, apples, and biscotti.
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The Verdict
If the Chase Sapphire Lounge Boston didn't have a line, a half hour wait list, and could reduce its visitors by at least 50 percent, it would be a very nice lounge. We'd love to see these lounges be exclusive to Chase Sapphire Reserve card members, with the option for others to pay, in order to reduce the overcrowding.
Unfortunately, at least for our visit, it was very underwhelming and the opposite of relaxing because of all these factors. What it is good for is a quick bite to eat, given the various food offerings, which are more creative than most domestic lounges. There are plenty of vegetarian options as well. Don't expect anything super gourmet (we found the apple crumble nice enough, but cloyingly sweet), but it's better than you're likely to get anywhere except perhaps a Centurion Lounge, for domestic travel. It's also handy if you're able to get access to a shower room, since most domestic lounges don't have one.
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