Singapore Airlines offers in-flight WiFi on its A380, 777-300ER, and A350 aircraft. Singapore Airline's WiFi partners are SITAONAIR and Panasonic. The network will either display as OnAir for SITAONAIR or KrisWorld if the provider is Panasonic.
WiFi: Time Based or Volume Based?
Price plans can be either volume-based or time based. I was assuming the worst, that is, that my flight would have volume-based WiFi, which usually means you get next to nothing done for an exorbitant amount of money.
WiFi Pricing on My Flight
Fortunately, I was wrong and my flight on an A350 has WiFi by Panasonic and is time-based, with a reasonable price of ~$22 for the entire flight. Here were the options offered on my ~10 hour flight.
Don't Forget to Click the “Connect” Button
Initially I thought there were technical issues, after receiving confirmation of my purchase, when I was still unable to connect. All it was, however, was that I hadn't scrolled down the page and hadn't noticed the “Connect” button, so don't forget to click it.
After I did, I received confirmation that I was connected.
How Fast Is It?
I was pleasantly surprised at how fast the WiFi is. Normally all in-flight WiFi disclaimers state you won't be able to watch video, but I'm listening to and watching Roxy Music's Avalon video as I write this, and the sound quality is as good as at home, even though the video quality is slightly degraded.
I also ran a speed test on SpeedSmart and these were the results:
I did however notice a greater lag time when uploading photos for this post.
If I Have Issues, Whom Can I Contact?
At least for Panasonic, a confirmation email is sent to you after purchase, and the customer contact email is CustomerCare@panasonic.aero.
The other Singapore Airlines flights I've been on have had volume pricing, which frankly wasn't worth it given how little I could accomplish for the price paid. But if Panasonic and time-based pricing is available on your Singapore Airlines flight I recommend it, based on my current experience.
If you've recently purchased WiFi on a Singapore Airlines flight, what pricing was offered and what was your experience with the WiFi speed?
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