Review: Park Hyatt Tokyo

Review: Park Hyatt Tokyo

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This Park Hyatt Tokyo Review follows our recent Andaz Tokyo Review and Japan Airlines First Class Review.

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Park Hyatt Tokyo Location and Check-In

The Park Hyatt Tokyo is located in Shinjuku at 3-7-1-2 Nishi-Shinjuku, in the Shinjuku Park Tower, about a 10-12 minute walk from Shinjuku Station, a 15-20 minute drive from Tokyo Station, and a 20-40 minute drive from Haneda Airport (HND). Shinjuku is home to restaurants, bars, nightlife and shopping, and the hotel is a short drive or longish walk from Meiji Jingu (Shrine) and Yoyogi Park.

Park Hyatt Tokyo in the Shinjuku Park Tower

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We arrived in the mid-afternoon, taking the elevator up to the 41st floor, where the Peak Lounge is, framed by (on nice days) the blue sky, thanks to the soaring glass atrium.

Atrium, Park Hyatt Tokyo Review
Park Hyatt Tokyo Peak Lounge

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Taking a right, we walked past Girandole, the all day dining restaurant with a French brasserie theme, and on to the reception, several desks, which are across from the Concierge Team.

Park Hyatt Tokyo Review: Reception

TravelSort Clients enjoy these Hyatt Prive perks at the Park Hyatt Tokyo:

  • Welcome amenity
  • Complimentary full breakfast for up to 2 in-room guests
  • $100 hotel credit
  • Priority upgrade: confirmed within 24 hours of TravelSort's request (during high demand periods, upgrade is subject to availability at check-in)
  • Priority for connecting room availability and early check-in / late check-out

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Park Suite, Park Hyatt Tokyo

We booked an entry level 484 sq. ft. King Room with Hyatt Prive benefits, and had been confirmed into a 592 sq. ft. King Deluxe Room at time of booking, as a Hyatt Prive benefit. At check-in, we were pleasantly surprised to be upgraded further to a Park Suite, which is 1076 square feet (100 square meters), a much larger space. Our suite was on the 42nd floor. This was the foyer:

Park Hyatt Tokyo Review: Park Suite Foyer
Park Suite Foyer, Park Hyatt Tokyo

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After passing through the foyer, a short hallway on the right led to the large living area:

Park Hyatt Tokyo Review: Park Suite Hallway
Park Hyatt Tokyo Review: Park Suite Living Room
Park Suite Living Room, Park Hyatt Tokyo

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Welcome amenities on the coffee table by the sofa included these fresh strawberries and delicious dark chocolate cookies:

Strawberry Welcome Amenity, Park Hyatt Tokyo Review
Strawberry Welcome Amenity, Park Hyatt Tokyo
Chocolate Cookies, Park Hyatt Tokyo Review
Chocolate Cookies, Park Hyatt Tokyo

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The Suite is a Corner Suite, with dual exposures, although one side has slats that slightly reduce the natural light coming in. Here's the view from the picture windows:

View from Park Suite, Park Hyatt Tokyo
View from Park Suite, Park Hyatt Tokyo

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Unfortunately, given the suite's size, the bedroom isn't closed off from the living room. That's a shame, since as a family with a kid, we prefer a true suite with the bedroom completely separated by a door from the living area, so that we can put our son to bed without having to turn off the light in our bedroom. As expected, since this is a recurring issue for us at Hyatt hotels, the bed's mattress was too firm for us, so we ended up using our portable mattress pad.

Park Suite King Bed, Park Hyatt Tokyo Review
Extra Bed, Park Hyatt Tokyo

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There's a walk-in closet to the left of the bathroom, which provided ample space for our carry-on suitcases and clothes.

Park Suite Walk-in Closet, Park Hyatt Tokyo Review

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The Park Suite bathroom has double sinks, a convenience we had missed in our room at the Andaz Tokyo. The shower has a regular shower head, not a rain shower, but there is a separate soaking tub and separate toilet chamber.

Park Suite Bathroom, Park Hyatt Tokyo
Park Suite Double Sinks, Park Hyatt Tokyo
Park Suite Toilet and Shower, Park Hyatt Tokyo
Park Suite Toilet and Shower, Park Hyatt Tokyo
Park Suite Soaking Tub, Park Hyatt Tokyo
Park Suite Soaking Tub, Park Hyatt Tokyo

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Bath products are by Aesop, one of our favorite skincare brands, and there were also additional toiletries, as is typical in most luxury hotels in Asia: nail kit, dental kit, razor, comb, shower cap, mouthwash, etc.

Aesop Bath Products, Park Hyatt Tokyo Review
Park Hyatt Tokyo Toiletries

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Here's our Park Hyatt Tokyo YouTube Video Review:

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Breakfast at Girandole Restaurant, Park Hyatt Tokyo

Girandole is the Park Hyatt Tokyo's all day dining restaurant, and is where breakfast is served, starting at 7am. Hyatt Prive guests enjoy a complimentary breakfast for up to 2 in-room guests, and there's a choice of a western option, with eggs cooked to order, cold cuts, fresh fruit, cereal, yogurt, and pastries, or a Japanese breakfast.

Girandole Breakfast Menu, Park Hyatt Tokyo

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I opted for the Japanese breakfast, which I'd ordered in advance, to ensure it would be ready early, since I had to catch a morning train. It included fish, rice, Japanese pickles, tamago (Japanese omelet), miso soup, and silky tofu in a large steaming dish, along with soy sauce and accompaniments. Perhaps if I was more of a tofu connoisseur I'd have appreciated the breakfast more, but as I'm rather indifferent to tofu, the breakfast was good, but not great.

Japanese breakfast, Park Hyatt Tokyo

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On the other hand, my husband and son's Western breakfast was very good, I'd rank it above the Andaz Tokyo for the selections they had, since the pastries were better and the egg dishes were of similar quality and more generously portioned.

Fresh Squeezed Orange Juice, Park Hyatt Tokyo Breakfast
Fresh Squeezed Orange Juice, Park Hyatt Tokyo Breakfast
Berries, Park Hyatt Tokyo Breakfast Review
Berries, Park Hyatt Tokyo Breakfast
Omelet, Park Hyatt Tokyo Breakfast
Eggs Benedict with Smoked Salmon, Park Hyatt Tokyo Breakfast
Eggs Benedict with Smoked Salmon, Park Hyatt Tokyo Breakfast
Croissants and Pastries, Park Hyatt Tokyo Breakfast
Pastries, Park Hyatt Tokyo Breakfast

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The Verdict

At the Park Hyatt Tokyo, we greatly enjoyed our Hyatt Prive upgrade to a Park Suite, although we didn't care for the open plan design. As a family, we much prefer suites that have a separate bedroom, so that we can put our son to bed and watch a movie without disturbing him.

The Park Hyatt Tokyo is of course an older hotel than Andaz Tokyo, so rooms and suites aren't as modern looking. There's a regular shower head, for example, not a rain shower, and no automated blackout drapes. That said, our suite was immaculate and in excellent condition, and we appreciated the welcome amenities of fresh strawberries and chocolate cookies.

As a jazz lover, I also enjoyed catching some of the last jazz set at the New York Bar, just a short elevator ride away. Since there's no cover charge for hotel guests, it's the perfect venue for a preprandial or a nightcap.

Our experience at Girandole was fine, but a bit mixed. The quality of the Western breakfast, particularly the berries, omelet, eggs benedict and pastries, was excellent. The Japanese breakfast was good, and a bit better than the Andaz Tokyo, but not amazing. We also encountered some communication challenges with our server, who was polite, but didn't seem to understand English that well. This wasn't the case at the front desk or with the Concierge Team, where everyone's English was excellent.

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