British Airways First Class: 5 Things I Love and 5 That I Don't
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Hilary Stockton

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British Airways First Class: 5 Things I Love and 5 I Don't


British Airways First Class may not be aspirational, but it's practical for many needing to travel between the U.S. and London, given the number of flights British Airways operates from U.S. gateway cities and the fact that there are 14 seats, a large number for a first class cabin.

And there's the rub--while British Airways First has some of the niceties you associate with first class, it's lacking in other ways. Here are 4 things I love about British Airways First Class:

1. How Efficient the Crew Is In Making the Beds / Turndown Service

With night flights, most passengers, myself included, want to get to sleep as soon as possible. I appreciated that on my recent British Airways First Class flight the flight crew jumped into action and made up beds very quickly for all passengers who requested this.


2.How Reasonable Paid Flights Can Be with the AARP Discount

There’s no question that there are much better quality first class flight experiences than British Airways First Class, which has been called “the best business class product” (although I’d argue even this is incorrect, at least from the bed standpoint, since I find JAL Business Class with its special memory foam like mattress pad much more comfortable).

But one thing I appreciate is that periodically it’s possible to book British Airways First Class at very attractive airfares, especially if you’re an AARP member (anyone can join, not just seniors) to get $400 off the fare. My recent roundtrip from New York JFK to Paris was booked for about $2100 roundtrip. That's quite decent even for business class, let alone first class.


3.  Able to Pre-Book Elemis Spa Treatments at the British Airways Concorde Room Lounge, London Heathrow

As far as I know, only Qantas lets you pre-arrange a spa treatment, and only the day or so before; with British Airways it's possible 28 days in advance. Unfortunately, that cuts both ways; if you suddenly decide a few days before your flight from London Heathrow that you want a spa treatment, there may not be any spots left. Plus, to be honest, the one time I did have an Elemis spa treatment at the Concorde Room in London, it was excruciating; the treatment was painful and the therapist insisted that she could not vary the pressure to make it less painful (!) because "that was the way it was done." Okay then.

Elemis Spa Treatments Can Be Pre-Booked 28 Days Ahead


4. Cabin Temperature Cool Enough to Sleep

I've found on some flights the cabin is just too warm to sleep properly. While I didn't sleep well on my recent flight, the temperature was cool enough to be conducive to sleeping.


5. The Blue Window Shade Looks Cool

I know, this is purely cosmetic and doesn't matter, but I do like the way the British Airways first class window shade looks.


And here are the 5 Things I Don't Like About British Airways First Class:

1. Cabin is Too Crowded

With 14 seats, the first class cabin is simply too crowded, particularly when full, as my night flight was.

2. No WiFi

Similar to Cathay Pacific and some other airlines, British Airways still has not installed WiFi on any of its planes. They've signed a contract with Gogo to install WiFi, with the first WiFi-equipped plane expected early next year, but it won't be fleet-wide until sometime in 2019--so there's still a long time to wait.


3. Bed Too Narrow and Not Comfortable Enough 

First off, the British Airways First Class seat and bed is too narrow, at only 22 inches wide. That's even narrower than Emirates A380 First Class, which I also consider narrow for a first class seat / bed, at just 23 inches. Secondely, although perhaps I'm one of the few annoyed by this, I dislike ostensibly fully flat bed seats where the head part of the bed does not quite go fully flat, because I don't like to have my head raised like that when sleeping. I also find the mattress too thin, so I end up using the duvet as extra cushioning.

British Airways First Class: Bed Too Narrow


4. Food Needs to Improve

While in the past I've had good pre-flight dinners in the New York JFK Concorde Room, this most recent time was quite lackluster: my beef shortrib was pretty tasteless and served room temperature instead of being hot, the butternut squash soup was on the thin side and not that flavorful either, and the supposed Basil ice cream that accompanied the dessert didn't taste of basil at all. 

On board, I was disappointed by the Passion Fruit Hazelnut Tart dessert, as well as by the egg breakfast sandwich. The yogurt was the best thing I ate, and it was packaged.

Breakfast Sandwich, British Airways First Class


5. Crew Need to Have Greater Attention to Detail and Service Orientation

Yes, I know British Airways isn't an Aman Resort, but unfortunately even against peer airlines' first class offerings it doesn't compare well, based on my experiences. If there was a purser, s/he never came by to introduce himself/herself to me, which is typical for most international airlines in first class. I had to ask for slippers, they weren't proactively offered to me. After requesting several items for breakfast, I was initially brought an incorrect main dish, and two other things I requested weren't brought at all. When I finally went back to request them, I was met with a curt "We're getting ready for landing," although when I explained that these weren't new requests, I was merely following up on already placed requests, I was grudgingly brought them.

What are your favorite and least favorite aspects of British Airways First Class?

Related Posts

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British Airways New First Class on 787-9: How It Should Improve

Review: British Airways First Class Lounge London Heathrow T3

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Picture?type=large Bill R. commented 06 Dec 2016
Couldn't agree more about the food. Ours was HORRIBLE tasting but beautifully presented on our last LHR-LAX A380 F flight.
Picture?type=large Peter W. commented 07 Dec 2016
Thanks for the trip report. $2,100 for RT First Class? How were you able to get such a low rate? What were the restrictions/time limitations? I flew BA First in 2015 LHR-JFK. Service in the air was decent/friendly and the purser came around and personally introduced himself to everyone. Food was just so so. Not impressed. The worst part was: On the window seat there is a gap between the wall and the flat area and my iPhone slipped between the gap and no one was able to retrieve it. I asked the stewardess if this happens often and she said it does from time to time. I said if BA knows about this problematic gap that swallows cell phones, why doesn't BA do anything about it? All she could say was she did not know why but she will call ahead to JFK to get one of their engineers to come and open up the seat once we landed to get my phone. In the mean time, since they did not know exactly where my phone was I had to move to an aisle seat because they were afraid that if the seat moved that it could crush the phone and become a fire hazard. Great!  The good part was that the crew was very apologetic and attentive to my situation. When we landed, the co-pilot came up to see what the situation was. He then said that there is a small communications equipment area under the First Class cabin and that he would climb underneath it to see if he could find it because he had done this before. I was at this point impressed because I was not expecting the co-pilot to climb under the First Class cabin. They said that I could not wait there and to go to immigration and if they were able to find my phone they would page me. So with a heavy heart I went to immigration. While I was in the immigration line one of the stewardesses rushed up to me and said that the co-pilot was able to find my phone under the First Class cabin and that he was coming over to bring it to me. He did and needless to say I was very impressed with how well they handled my situation. I give them Five Stars for the exceptional level of service that they gave me to help me get my iPhone back. I would rate BA First Class as being in the middle of the pack as compared to other international airlines.
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